Sales Specialist - Full Time - Santa Rosa

Friedman's Home Improvement; Santa Rosa (CA); Presencial; USD 25.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discount

Store bonus eligibility

Tuition reimbursement

Team Member of the Quarter

Descripción de la vacante

Friedman’s Home Improvement in Santa Rosa, CA, is hiring a full-time associate to deliver the human side of home improvement. The role requires customer service skills, product knowledge and the ability to move up to 50 pounds as needed and assist customers in-store or by phone.

Eligible employees receive bundled benefits, discretionary bonus potential, 401(k), discount on merchandise, tuition reimbursement and opportunities for growth within the team.

Formación

• High School Diploma or equivalent required.
• 1+ year retail experience preferred.
• Strong customer service and communication skills.
• Tech literacy and ability to learn store systems.

Responsabilidades

• Answer customers’ questions about location, price and use of merchandise.
• Serve customers in person or by phone in a courteous manner.
• Upgrade product knowledge for store and products.
• Guide customers to the right department and assist with finding products.
• Process inquiries, quotes and orders using store systems.

Conocimientos

Customer service

Retail sales

Microsoft Office

Communication skills

Product knowledge

Educación

High School Diploma

Descripción del empleo

Job Details

Job Location: Santa Rosa Store - Santa Rosa, CA 95407

Position Type: Full Time

Salary Range: $18.47 - $22.91 Hourly

Join Friedman’s, where our mission isDeliver the Human Side of Home Improvement. Named a “Best Place to Work” and voted Sonoma County’s Best Home Improvement Store 14 years in a row, we’re built on a positive, team-oriented culture built on decades of trust and service.

We offer bundled benefits; eligibility for a discretionary bonus; 401(k).You’ll also enjoy a generous employee discount and tuition reimbursement to support your career path.At Friedman’s, you’re not just starting a job, you’re joining a team that leads, grows, and builds something bigger together.

Essential Duties and Responsibilities

• Answers customer’s question’s concerning location, price, and use of merchandise
• Service all customers in your area or phone inquiries in an accurate and courteous manner.
• Constantly upgrade product knowledge in your area and of all merchandise locations throughout store.
• Assist customer by walking them to the proper department and personally finding product or by asking for assistance.
• Basic understanding of computer system and able to complete customer inquiries, quotes and orders as needed.
• Determine customers’ needs by finding requested product or selling them a related or substitute item.
• Selling and closing sales on a project-oriented basis by demonstrating products of related items to customer and presenting promotional sales product facts, information and product data.
• Exhibit the ability to service multiple customers in a friendly, efficient and effective manner.
• Equipment Operation such as but not not limited to: pallet jacks, forklifts, order pickers, saws and specialty equipment where needed

Qualifications

• High School Diploma or equivalent required. 1 or more years of experience in a retail environment preferred
• Experience qualifying customer needs and handling customer situations
• Strong knowledge of technology with the ability to learn new systems effectively and efficiently
• Knowledge of Microsoft Office Suite (Word, Excel, Outlook, Teams)
• The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

What’s in Friedman’s toolbox for Team Members

• Employee discount on all merchandise
• Store bonus eligibility
• Team Member of the Quarter opportunities
• Tuition reimbursement to further career path

This is a non-exempt position located at Friedman’s Home Improvement, CA retail store. Hours are retail need based from Sunday – Saturday.

Friedman’s Home Improvement is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Friedman’s Home Improvement will consider for employment qualified applicants with criminal convictions in a manner consistent with AB 1008.