Retail Store Lead — Customer Service & Team Growth

Friedman's Home Improvement; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Bundled benefits

Discretionary bonus

Employee discount

Tuition assistance

Job summary

Friedmans Home Improvement is seeking an Assistant Store Manager for our Sonoma retail location. You will lead and mentor a team, oversee daily store operations, and ensure excellent customer service while meeting sales goals.

This role emphasizes coaching, policy enforcement, and cross-functional collaboration across departments. Ideal candidates have 5+ years in retail with supervisory experience, strong communication and organizational skills, and the ability to train and develop staff.

Qualifications

• 5+ years in a retail environment with supervisory responsibilities.
• Mid-level management experience with strong leadership abilities.

Responsibilities

• Lead and mentor Team Members, shaping store culture and performance.
• Oversee daily store operations and policies across departments.
• Interview, hire, and train new Team Members.
• Plan, direct, and monitor daily workflows and KPIs.
• Provide coaching and performance feedback to staff.

Skills

Leadership

Team development

Communication

Organizational skills

Coaching

Education

College-level education

Tools

MS Office

Microsoft D365

Job description

Friedmans Home Improvement is seeking an Assistant Store Manager for our Sonoma retail location. You will lead and mentor a team, oversee daily store operations, and ensure excellent customer service while meeting sales goals.

This role emphasizes coaching, policy enforcement, and cross-functional collaboration across departments. Ideal candidates have 5+ years in retail with supervisory experience, strong communication and organizational skills, and the ability to train and develop staff.