Assistant Store Manager - Pro & Design Sales - Santa Rosa

Friedman; Santa Rosa (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Discretionary bonus

Employee discount

Tuition reimbursement

Job summary

Friedman’s Home Improvement in Santa Rosa is seeking an Assistant Store Manager for our Pro & Design Sales team. You will lead and mentor a 20-40 person team, drive store operations, and ensure exceptional customer service.

The role requires 5+ years in retail management, strong communication and organizational skills, and the ability to train staff on policies and product knowledge. Proficiency in Microsoft Office and Microsoft D365 is preferred.

Qualifications

• Leadership and mentorship of a 20–40 person team.
• Strong communication and organizational skills.
• Experience coaching and training staff on policies and product knowledge.

Responsibilities

• Oversees store departments and daily operations.
• Interviews, hires, and trains new Team Members.
• Plans, assigns, and directs daily workflow for the store.

Skills

Team leadership

Communication

Mentorship

Coaching

Microsoft Office

Education

College degree or equivalent

5+ years retail management experience

Tools

Microsoft Dynamics 365 (D365)

Job description

Join Friedman’s, where our mission is to Deliver the Human Side of Home Improvement. Named a “Best Place to Work” and voted Sonoma County’s Best Home Improvement Store 15 years in a row, we’re built on a positive, team-oriented culture built on decades of trust and service.At Friedman’s, you’re not just starting a job, you’re joining a team that leads, grows, and builds something bigger together. We offer bundled benefits, eligibility for a discretionary bonus and a generous employee discount and tuition reimbursement to support your career path.Friedmans Home Improvement is looking for an Assistant Store Manager in our Pro & Design Sales in our Santa Rosa retail location. This Assistant Store Manager will be responsible for leadership and mentorship of our Team Members, processes, and policies throughout our retail store. No previous hardware store knowledge is needed.Essential Duties and ResponsibilitiesOversees departments of 20-40 Team Members depending on Business Channel and scope of assignmentKey in the development of the future leaders of the organization, through training Team Members in policies, SOPs, product knowledge and other related job dutiesKey in understanding the voice of the customer to elevate the organization and resolve areas of opportunityAdvanced knowledge of products, software systems and operational procedures with the ability to coach and mentorAbility to move throughout the floor and departments, assisting all Team Members within the store as Manager on DutyResponsible for the opening and closing store dutiesKnowledge of sales reporting, labor report, margin erosion and managed laborResponsible for interviewing, hiring, and training new Team MembersPlanning, assigning, and directing daily workflow within Business ChannelPerformance management through review writing, rewarding and giving feedback to Team MembersEducation and/ExperienceAdvanced education or training from college or university, with 5+ years in a retail environment or equivalent combination of education and/or experienceMinimum mid-level management background with exceptional supervisory skillsKnowledge Skill and AbilitiesExperience with Microsoft Office (Outlook, Word, Excel)Microsoft D365 experience is preferredProven ability to lead, develop and grow a teamDevelop and maintain strong cross-functional relationshipsExcellent organizational and communication skillsAbility to follow through issues to resolutionLocation/Hours: This is an exempt position located at a Friedman’s Home Improvement retail store. Hours are to meet the needs of the retail business, Sunday – Saturday. Ability to work holidays and weekends as needed.Friedman’s Home Improvement is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Friedman’s Home Improvement will consider for employment qualified applicants with criminal convictions in a manner consistent with AB 1008.