Assistant Store Manager — Customer Experience & Ops Lead

O'Reilly Auto Parts; Taylor (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

O’Reilly Auto Parts in Taylor, MI is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. The role involves leading the team during shifts and during the Store Manager’s absence.

Responsibilities include supervising customer service, staffing, coaching, hiring, and ensuring policy compliance. Bilingual candidates are encouraged to apply.

Qualifications

• Required: Sales Specialist Training
• Required: Assistant Manager Certification
• Required: RSS Certification

Responsibilities

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom and ensure team execution of customer service programs.
• Assist the store manager with staffing, coaching, and training to meet goals.
• Participate in hiring, interviewing, and selecting qualified team members.
• Ensure opening/closing duties and bank deposits are performed according to policy.
• Ensure compliance with company policies and store procedures.

Skills

Sales Specialist

Assistant Manager

RSS Certification

Job description

O’Reilly Auto Parts in Taylor, MI is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. The role involves leading the team during shifts and during the Store Manager’s absence.

Responsibilities include supervising customer service, staffing, coaching, hiring, and ensuring policy compliance. Bilingual candidates are encouraged to apply.