Sports Retail Team Lead — Customer Experience & Ops

Lids; Laredo (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Employee discounts

Career development opportunities

Early Wage Access

Job summary

Lids is seeking an Assistant Store Manager to lead the store team in delivering top-notch customer experiences and achieving sales goals. You will oversee day-to-day operations, mentor staff, and ensure merchandising and policies are followed to uphold the Lids brand.

This role reports to the Store Manager and requires a hands-on approach in a fast-paced retail environment. You will be responsible for driving KPIs, managing scheduling, and maintaining store standards while fostering an inclusive

Qualifications

• Experience driving sales results while delivering outstanding customer service.
• Strong interpersonal and communication skills.
• Ability to work independently and manage store operations.

Responsibilities

• Act as Manager on duty and oversee scheduling and customer issues when the Store Manager is absent.
• Train and develop store staff through structured programs and regular follow ups.
• Ensure adherence to company policies, inventory control, and loss prevention practices.

Skills

Sales performance

Interpersonal skills

Independent work

Job description

Lids is seeking an Assistant Store Manager to lead the store team in delivering top-notch customer experiences and achieving sales goals. You will oversee day-to-day operations, mentor staff, and ensure merchandising and policies are followed to uphold the Lids brand.

This role reports to the Store Manager and requires a hands-on approach in a fast-paced retail environment. You will be responsible for driving KPIs, managing scheduling, and maintaining store standards while fostering an inclusive