Assistant Store Manager - Customer Experience Leader

KnitWell Group; Winston-Salem (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Professional development

Opportunities for advancement

Job summary

LOFT in Winston-Salem, NC is seeking an Assistant Manager to support customer experience and shape a strong store culture for associates. This leadership role offers an opportunity to nurture relationships with customers and teammates on the sales floor.

Responsibilities include cultivating a customer-focused environment, modeling brand behaviors, coaching associates, creating an inclusive store, leveraging technology for omnichannel shopping, and assisting the Store Manager with hiring and

Qualifications

• 2+ years retail management experience.
• Hospitality mindset in customer interactions.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to drive results.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional customer experiences.
• Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Customer service

Team leadership

Hospitality mindset

Tech proficiency

Tools

POS system

Job description

LOFT in Winston-Salem, NC is seeking an Assistant Manager to support customer experience and shape a strong store culture for associates. This leadership role offers an opportunity to nurture relationships with customers and teammates on the sales floor.

Responsibilities include cultivating a customer-focused environment, modeling brand behaviors, coaching associates, creating an inclusive store, leveraging technology for omnichannel shopping, and assisting the Store Manager with hiring and