Retail Store Leader: Customer Experience & Team Coach

LOFT; Salem (NH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Merchandise discounts

Job summary

LOFT is seeking an Assistant Manager to support customer experience and shape store culture in Salem, NH. You will lead on the sales floor, coach associates, and collaborate with the Store Manager on hiring and development to ensure consistently excellent service.

The role emphasizes a hospitality mindset, strong business sense, and ability to drive results through a motivated team. This is a full-time position at a LOFT store in The Mall at Rockingham Park.

Qualifications

• 1+ year retail management experience (preferred).
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Lead on the sales floor and model the brand's behaviors to engage customers.
• Inspire, educate, and coach associates to create genuine customer connections.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Cultivate a customer-focused environment that delivers exceptional experiences.
• Use tools and reporting to drive operational excellence and financial discipline.

Skills

Retail management experience

Leadership

Customer focus

Hospitality mindset

Tools

Point-of-sale system

Job description

LOFT is seeking an Assistant Manager to support customer experience and shape store culture in Salem, NH. You will lead on the sales floor, coach associates, and collaborate with the Store Manager on hiring and development to ensure consistently excellent service.

The role emphasizes a hospitality mindset, strong business sense, and ability to drive results through a motivated team. This is a full-time position at a LOFT store in The Mall at Rockingham Park.