Assistant Store Leader - Drive Customer Experience & Growth

Jobtome; Surprise (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Kroger is seeking a Store Manager to oversee daily operations and drive exceptional customer service across departments. You will assist in scheduling, budgeting, safety, and store performance while upholding Kroger’s values of inclusion and safety.

The role requires strong leadership, data-driven decision making, and collaboration with department heads to meet sales and performance goals. You will lead store teams, manage in the manager's absence, and work with union representatives where

Qualifications

• High school diploma or GED.
• 1 year of experience as department manager, service manager, or equivalent role.
• Experience leading and developing associates to achieve customer service, operational, and business goals.
• Demonstrated experience using KPIs, metrics, and data insights to identify opportunities, solve problems, and support business decisions.
• Proven ability to collaborate across departments and influence others to drive store performance.

Responsibilities

• Assist store manager and associates in achieving a favorable customer shopping experience.
• Lead teams in planning, implementing and executing merchandising/operating initiatives.
• Develop action plans based on Associate Insight survey results.
• Identify store opportunities, develop timely solutions and create action plans to ensure plan implementation.
• Model inclusive leadership and expect inclusive behavior from associates.
• Manage total store operations in store manager's absence.
• Achieve and exceed weekly, period, and annual sales, wage budgets, and profit budgets.
• Drive sales by working with department managers to maximize sales and profits and reduce shrink.
• Participate in labor management and provide timely feedback to departments.

Skills

Customer service

Leadership

Data insights

Collaboration

Retail operations

Education

High school diploma/GED

Job description

Kroger is seeking a Store Manager to oversee daily operations and drive exceptional customer service across departments. You will assist in scheduling, budgeting, safety, and store performance while upholding Kroger’s values of inclusion and safety.

The role requires strong leadership, data-driven decision making, and collaboration with department heads to meet sales and performance goals. You will lead store teams, manage in the manager's absence, and work with union representatives where