Store Leadership Assistant — Ops & Customer Experience

Kroger Co.; Denver (CO); On-site; USD 67,000 - 101,000; Full time

Job summary

Kroger Co. is seeking a Store Manager candidate to oversee multiple departments and support store performance across operations and human resources. Expect scheduling, safety, sanitation, budgeting, and leadership responsibilities to drive an exceptional customer experience.

The role requires strong coaching, KPI-driven decision making, and the ability to lead in the manager’s absence while partnering with department heads to meet sales and efficiency goals.

Qualifications

• High school diploma or GED required.
• 1 year experience as department/ service manager or equivalent in retail.
• Demonstrated leadership, coaching and development of associates to meet customer service and business goals.
• Experience using KPIs, metrics and data insights to identify opportunities and drive decisions.
• Proven ability to collaborate across departments and influence others to improve store performance.

Responsibilities

• Assist store manager and associates in achieving a favorable customer shopping experience and developing associate interest in customer service.
• Lead teams in planning, implementing and executing merchandising and operating initiatives.
• Develop action plans and communications based on Associate Insight survey results.
• Work with department heads and associates to identify opportunities, develop timely solutions and implement plans.
• Model exceptional customer service and resolve associate/customer issues. Manage total store operations in the manager's absence.
• Aim to achieve/exceed weekly, period and annual sales, wage budgets and profit budgets, and safety/shrink targets.
• Drive sales by collaborating with department managers to maximize sales and reduce shrink.
• Assist store manager in budgeting discussions with associates on sales, shrink and labor costs.
• Build proactive relationships with local community organizations; maintain liaison with union representatives if applicable.
• Communicate necessary information to associates to execute duties; liaison to store/district managers on merchandising/operational plans.
• Aid in staffing, reducing turnover and increasing retention; provide performance feedback to department heads and associates.
• Support labor management and cost control to meet customer service and financial targets.
• Ensure compliance with federal/state/local laws and enterprise policies; promote adoption of new technology by staff.
• Support leadership development by mentoring department leaders and emerging talent.
• Supervise and coach direct reports; conduct performance reviews and provide feedback.

Skills

Leadership

Coaching

Customer service

Data literacy

Collaboration

Education

High school diploma

Job description

Kroger Co. is seeking a Store Manager candidate to oversee multiple departments and support store performance across operations and human resources. Expect scheduling, safety, sanitation, budgeting, and leadership responsibilities to drive an exceptional customer experience.

The role requires strong coaching, KPI-driven decision making, and the ability to lead in the manager’s absence while partnering with department heads to meet sales and efficiency goals.