Assistant Service Manager: Lead a VIP Customer Experience

VIP, Inc.; Laconia (NH); On-site; USD 60,000 - 90,000; Full time

Job summary

VIP, Inc. in Laconia, NH, seeks an Assistant Manager to act as the second in command to the Service Manager, ensuring a different and better customer experience for every visit.

You will lead the team, uphold safety policies, and drive VIP programs and standards to achieve high-performance results. You will develop a superior team, ensure LMS and ASE certifications, and support daily operations including communication, shop efficiency, and service desk readiness.

Qualifications

• Leadership and people management skills.
• Excellent verbal and written communication abilities.
• Strong business sense and problem-solving skills.
• Solid organization and time management capabilities.
• Deep understanding of automotive servicing and the industry.

Responsibilities

• Maintain workplace safety as Priority #1 and ensure compliance with policies.
• Consult with customers, educate them on vehicle conditions based on MPI results.
• Strive for high SAX scores through strong customer engagement.
• Assist Service Manager and lead team to deliver superior customer experience.
• Lead training and development, ensure LMS and vendor training completion.
• Coordinate dispatching and work order assignment to technicians efficiently.
• Attend off-site meetings and training when required.

Skills

People management

Communication

Business acumen

Organization

Automotive servicing knowledge

Education

Two years related experience in automotive service management

Job description

VIP, Inc. in Laconia, NH, seeks an Assistant Manager to act as the second in command to the Service Manager, ensuring a different and better customer experience for every visit.

You will lead the team, uphold safety policies, and drive VIP programs and standards to achieve high-performance results. You will develop a superior team, ensure LMS and ASE certifications, and support daily operations including communication, shop efficiency, and service desk readiness.