Assistant Service Manager: Lead a High-Impact Auto Team

VIP Tires & Service; Winslow (ME); On-site; USD 52,000 - 68,000; Full time

Job summary

VIP Tires & Service in Maine seeks an Assistant Manager to support the Service Manager in delivering the VIP customer experience and high-performance results. As second in command, you lead the team when the manager is absent, ensuring safety, teamwork, and efficient vehicle service at the location.

You will learn VIP processes, manage daily communications, and help develop a high-performing team through LMS training, vendor training, ASE certifications, and coordinated work orders with

Qualifications

• Strong people management and leadership skills, motivational, supportive, assertive, and decisive.
• Excellent verbal and written communication.
• Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions.
• Strong organization and time management skills.
• A comprehensive understanding of automotive servicing and the industry.
• Two years related experience in automotive service management.
• Completion of two-year college or technical school program recommended.
• Or an equivalent combination of education and experience.
• Current, valid driver’s license issued in state of residence.
• Equipment Safety Certification.
• ASE Certification C1 – Service Consultant required.
• ASE Certification P2 – Parts Specialist recommended.
• ASE Certification G1 – Maintenance and light repair recommended.
• State Inspection License Required (where applicable).

Responsibilities

• Serve customers by consulting with them, building relationships, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection.
• Achieve better than average success in customer engagement as measured by VIP SAX score.
• Learn and be able to successfully execute all managerial activities as assigned by the Service Manager and help lead the team to deliver a different and better customer experience.
• Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below: help the Service Manager develop a superior team; ensure LMS training; have associates complete vendor training; ensure ASE certifications; sign up associates and provide study material.
• Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings.
• Monitor e-mail throughout the day for customer appointments and communication.
• Train, support and deliver the 5 for 5 process to educate our customers about their vehicle’s conditions and partnering with them on any necessary solutions.
• Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order.
• Attend off site meetings and training sessions as needed.
• Facility and Equipment Maintenance: maintain facility/equipment, daily prep of location, service desk, and secure vehicles; keep service dept clean; monitor waiting area and parking lot; log issues.
• Procedural Compliance: enforce service Code of Ethics and regulations.
• Communicate with management to ensure compliance and serve as policy administrator when Service Manager is not on site.

Skills

People management

Leadership

Motivational

Supportive

Assertive

Decisive

Communication

Analytical thinking

Prioritization

Decision making

Organization

Time management

Automotive servicing

Industry knowledge

Driver's license

Equipment safety

ASE Service Consultant

ASE Parts Specialist

ASE Maintenance

State inspection license

Education

Two-year college or technical school program

Job description

VIP Tires & Service in Maine seeks an Assistant Manager to support the Service Manager in delivering the VIP customer experience and high-performance results. As second in command, you lead the team when the manager is absent, ensuring safety, teamwork, and efficient vehicle service at the location.

You will learn VIP processes, manage daily communications, and help develop a high-performing team through LMS training, vendor training, ASE certifications, and coordinated work orders with