Assistant Operating Director – In-Office Leadership

Cornerstone Caregiving; Michigan; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

12 days PTO annually

Phone stipend

Benefits & Bonus Opportunities

Job summary

Cornerstone Caregiving in Grand Rapids, MI seeks an Assistant Operating Director (AOD), a key leadership role and second-in-command to the Operating Director. You will oversee in-office operations, scheduling and staff development to ensure high-quality client care.

Join a fast-growing national network and lead onboarding, conduct weekly 1:1s, manage performance, and support recruiting and growth while maintaining compliant documentation.

Qualifications

• 2+ years in management, leadership operations, or human resources
• Experience hiring, recruiting, training, scheduling, and supervising staff
• Leadership experience in healthcare or home care
• Autonomy in a fast-paced environment
• Ability to work with multiple priorities

Responsibilities

• Serve as the OD’s primary in-office partner, helping drive daily operations and maintain a cohesive work environment
• Lead, coach, and support in-office staff; reinforce Cornerstone’s standards and culture
• Onboard and train new office managers, ensuring clarity and consistent performance
• Conduct weekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed
• Share on-call rotation with office leadership
• Oversee administrative workflow including payroll notes, shift verification, and operations updates
• Maintain documentation in alignment with Cornerstone policies and state requirements
• Assist with recruiting, onboarding steps, and staff oversight to support office growth
• Oversee scheduling operations to ensure timely coverage and an excellent client experience
• Respond to client escalations with urgency, professionalism, and empathy
• Conduct check-up calls and quality visits to ensure satisfaction
• Ensure state-required supervisory visits are completed
• Serve as backup for client assessments

Skills

Leadership

Management

Operations

Scheduling

Staff development

Communication

Coaching

Onboarding

Recruiting

Education

Bachelor’s degree (preferred)

High school diploma or equivalent

Tools

Google Workspace

Job description

Cornerstone Caregiving in Grand Rapids, MI seeks an Assistant Operating Director (AOD), a key leadership role and second-in-command to the Operating Director. You will oversee in-office operations, scheduling and staff development to ensure high-quality client care.

Join a fast-growing national network and lead onboarding, conduct weekly 1:1s, manage performance, and support recruiting and growth while maintaining compliant documentation.