In-Office Operations Leader for Senior Care

Cornerstone Caregiving; Pine Township (Allegheny County); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

12 days PTO annually

Phone stipend

Job summary

Cornerstone Caregiving is seeking an Assistant Operating Director (AOD) to lead in-office operations, scheduling oversight, staff development, and client care quality as the second-in-command to the Operating Director. This role ensures daily operational excellence and aligns with our mission to support seniors and caregivers.

You will onboard staff, manage performance, handle escalations, and collaborate with Home Base to drive nationwide growth while maintaining Cornerstone’s culture and high

Qualifications

• Bachelor’s Degree preferred but not required, high school diploma or equivalent required.
• 2+ years of experience in management, leadership operations, or human resources.
• Experience hiring, recruiting, training, scheduling, and supervising staff.
• Leadership experience within the healthcare or home care industry.
• Autonomously manage multiple priorities in a fast-paced environment.
• Strong communication and interpersonal skills.
• Valid driver's license and auto insurance.
• Proficiency with Google Workspace.
• 12 days of PTO annually.
• Phone stipend.
• Career growth opportunities as Cornerstone expands nationwide.

Responsibilities

• Serve as the OD’s primary in-office partner, helping drive daily operations and maintain a cohesive work environment.
• Lead, coach, and support in-office staff; reinforce Cornerstone’s standards, values, and culture.
• Onboard and train new office managers.
• Conduct weekly 1:1 check-ins, performance reviews, coaching, and disciplinary actions.
• Share on-call rotation with office leadership.
• Oversee administrative workflow, payroll notes, shift verification, and operations updates.
• Maintain accurate documentation per Cornerstone policies and state requirements.
• Assist with recruiting, onboarding steps, and staff oversight to support growth.
• Oversee scheduling operations to ensure timely coverage and client experience.
• Respond to client escalations with urgency, professionalism, and empathy.
• Conduct check-up calls, quality visits, and client follow-ups.
• Ensure state-required supervisory visits are completed (as applicable).
• Serve as backup for client assessments when Operating Director is unavailable.

Skills

Leadership

Staff supervision

Scheduling

Recruitment

HR

Communication

Autonomy

Education

Bachelor’s degree preferred

High school diploma or equivalent

Tools

Google Workspace

Job description

Cornerstone Caregiving is seeking an Assistant Operating Director (AOD) to lead in-office operations, scheduling oversight, staff development, and client care quality as the second-in-command to the Operating Director. This role ensures daily operational excellence and aligns with our mission to support seniors and caregivers.

You will onboard staff, manage performance, handle escalations, and collaborate with Home Base to drive nationwide growth while maintaining Cornerstone’s culture and high