In-Office Operations Lead — Assistant Operating Director

The Top Gun Program - Cornerstone Caregiving; Erie, Northern (Erie County, KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

12 days of PTO

Phone stipend

Leadership development

Job summary

Cornerstone Caregiving invites an Assistant Operating Director (AOD) to join its leadership team. This role acts as the Operating Director’s second-in-command and leads in-office operations, scheduling oversight, and staff development to support nationwide growth.

Responsibilities include coaching staff, onboarding office managers, conducting reviews, and ensuring high-quality client care. A strong candidate will have healthcare leadership experience and autonomy in a fast-paced environment.

Qualifications

• Bachelor’s degree preferred but not required; HS diploma or equivalent accepted.
• 2+ years in management, leadership operations, or human resources.
• Experience hiring, recruiting, training, scheduling, and supervising staff.
• Leadership experience in healthcare or home care.
• Ability to work autonomously in a fast-paced environment.
• Strong multi-priority and shifting needs management.

Responsibilities

• Serve as primary in-office partner to the Operating Director.
• Lead, coach, and support in-office staff.
• Onboard and train new office managers.
• Conduct weekly 1:1 check-ins and performance reviews.
• Oversee scheduling operations for client coverage.
• Respond to client escalations with professionalism and empathy.
• Perform check-up calls and quality visits.
• Ensure supervisory visits are completed.
• Back up for client assessments.

Skills

Leadership

Management

Human Resources

Hiring & Recruiting

Staff Training

Scheduling

Autonomy

Home Care

Google Workspace

Education

Bachelor’s degree preferred

High school diploma or equivalent

Tools

Google Workspace

Job description

Cornerstone Caregiving invites an Assistant Operating Director (AOD) to join its leadership team. This role acts as the Operating Director’s second-in-command and leads in-office operations, scheduling oversight, and staff development to support nationwide growth.

Responsibilities include coaching staff, onboarding office managers, conducting reviews, and ensuring high-quality client care. A strong candidate will have healthcare leadership experience and autonomy in a fast-paced environment.