Senior Office Operations & People Leader

Cornerstone Caregiving; Richmond (IN); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

12 days PTO

Phone stipend

Job summary

Cornerstone Caregiving in Indiana seeks an Assistant Operating Director (AOD), the second-in-command to the Operating Director. This role leads in-office operations, scheduling oversight, staff development, and client care quality to ensure exceptional service.

You will onboard and train office managers, conduct weekly check-ins, manage payroll notes, and respond to client escalations. A dynamic, fast-paced environment awaits leaders who thrive on organization and people development.

Qualifications

• Bachelor's degree preferred but not required; high school diploma or equivalent required.
• 2+ years of experience in management, leadership operations, or human resources.
• Experience hiring, recruiting, training, scheduling, and supervising staff.
• Leadership experience within healthcare or home care industry.
• Ability to work autonomously in a fast-paced environment.
• Comfort managing multiple priorities and shifting needs throughout the day.

Responsibilities

• Oversee scheduling operations to ensure timely coverage and an excellent client experience.
• Respond to client escalations with urgency, professionalism, and empathy.
• Conduct check-up calls, quality visits, and client follow-ups to ensure satisfaction and care continuity.
• Ensure state-required supervisory visits are completed (as applicable).
• Serve as a backup for client assessments when the Operating Director is unavailable.

Skills

Leadership

Healthcare experience

Autonomy

Education

Bachelor's degree preferred

Tools

Google Workspace

Job description

Cornerstone Caregiving in Indiana seeks an Assistant Operating Director (AOD), the second-in-command to the Operating Director. This role leads in-office operations, scheduling oversight, staff development, and client care quality to ensure exceptional service.

You will onboard and train office managers, conduct weekly check-ins, manage payroll notes, and respond to client escalations. A dynamic, fast-paced environment awaits leaders who thrive on organization and people development.