Assistant Multi Site Manager

Green Top Farms, LLC; New York (NY); Presencial; USD 68.000 - 83.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Sick leave

Paid time off

401(k)

Daily family meal

Bonus eligibility (Green Shares)

Descripción de la vacante

Green Top Farms, LLC is seeking an Assistant Multi-Site Manager in New York City. You will lead daily service, train staff, and manage scheduling across enterprise dining sites and events.

This is a hands-on, onsite role requiring strong communication with clients and teams. You will own service routines, coach hourly staff, and ensure safety and quality standards while coordinating with the Multi-Site Manager and culinary team.

Formación

• 5+ years in restaurant, catering, or events operations with hourly staff supervision.
• Experience building or enforcing service standards and procedures.
• Direct client-facing experience in catering or events.
• NYC Food Protection Certificate (or ability to obtain within 60 days).
• Comfortable with scheduling tools and Google Workspace.

Responsabilidades

• Oversee daily service across assigned sites and uphold standards.
• Train onsite staff and maintain onboarding materials.
• Build weekly schedules and cover shifts as needed.
• Maintain proactive client communication and address issues promptly.
• Complete daily site reports and track labor metrics.

Conocimientos

Restaurant operations

Staff training

Scheduling

Client-facing

Team leadership

Educación

NYC Food Protection Certificate

Herramientas

Google Workspace

POS systems

Descripción del empleo

Assistant Multi Site Manager# Assistant Multi Site ManagerHot JobBrooklyn, NY 11206; Brooklyn, NY 11206## OverviewSalary Range$75,000.00 - $75,000.00 Salary/yearPosition TypeFull TimeJob ShiftDayCategoryRestaurant - Food Service## DescriptionAssistant Multi-Site ManagerEnterprise Workplace Dining & EventsAbout UsGreen Top Farms is a New York-based food service company specializing in farm-fresh meals for enterprise workplace dining and corporate catering. We partner with leading companies to deliver elevated daily dining and hospitality experiences, using seasonal ingredients and thoughtful operations to create consistent, high-quality service at scale.Our mission is to build a more sustainable and equitable food system, starting by reconnecting consumers and local farmers. We believe the results of strengthening that connection are better nutrition, tastier food, greater social justice, and reduced environmental impacts. Our menus reflect this attention to bringing nutritious, delicious food to those who need it most.Position OverviewThe Assistant Multi-Site Manager is a hands-on operator who supports a portfolio of enterprise dining sites and events. You will learn our operation from the commissary out, then take ownership of daily service standards, team training, and scheduling across your sites. This is a role for a floor leader who builds routines, coaches in the moment, and holds a standard without raising their voice.We are looking for a candidate who:* Leads by example and builds team routines that hold up when they are not in the room* Trains and develops hourly staff, including new hires and staff who need coaching* Builds consistent schedules and keeps every shift covered* Communicates clearly and proactively with clients, staff, and leadership* Wants to learn every piece of an operation before directing itResponsibilitiesSite Operations & Service Standards (35%)Run consistent, high-quality daily service across assigned sites.* Support the Multi-Site Manager in daily operations across a portfolio of enterprise dining sites, with direct ownership of one to two sites by month six* Own service routines: setup, transitions between meal periods, replenishment, breakdown, and cleanliness standards* Walk sites daily, identify gaps against our standard, and correct them in the moment* Own the onsite response when something goes wrong: an 86'd item, a late delivery, a short shift* Act as onsite point of contact for the client on service daysTeam Training & Development (25%)Set every team member up to succeed.* Deliver onboarding and role-specific training for onsite and event staff on service standards, food safety, and procedures* Maintain training materials, checklists, and site routines, and build them where they do not exist* Pair new hires with senior staff and track ramp-up through their first 30 days* Coach staff in the moment and hold growth conversations with team members who are ready for more* Escalate performance issues to the Multi-Site Manager with a clear account of what was triedScheduling & Coverage (20%)Keep every site and event covered.* Build and manage weekly schedules for onsite staff, prioritizing consistency for staff who work multiple jobs* Fill call-outs and last-minute gaps across sites and events* Coordinate event staffing with the Staffing Manager, pulling from the bench and matching staff to the right sites* Track hours and availability and flag labor variances against planClient & Guest Experience (10%)Keep clients and guests confident in the service.* Communicate proactively with client contacts on menu changes, service timing, and issues* Gather guest feedback, spot trends, and bring them to the Multi-Site Manager and culinary team* Handle service recovery within defined guidelinesReporting & Coordination (10%)Keep the operation visible.* Complete daily site reports, incident notes, and training completion records* Track site-level metrics including waste, labor hours, and guest counts* Partner with commissary, delivery, and account teams on daily coordinationRequired Qualifications* 5+ years in restaurant, catering, or events operations, including 2+ years leading hourly FOH or BOH teams* Experience building and managing staff schedules* Experience training staff and building or maintaining service standards and procedures* Direct client-facing experience in catering or events* NYC food service experience and a current NYC Food Protection Certificate, or ability to obtain within 60 days* Comfortable with scheduling tools and Google WorkspacePreferred Qualifications* Experience managing across multiple locations* Experience building systems or standards where none existed* Bilingual (Spanish) strongly preferred* Experience with catering and event order management platforms and POS systemsKey Competencies* Leading by example and building routines* Coaching and developing hourly staff* Organization and follow-through* Calm, proactive communication under pressure* Root-cause thinking and preventionRole DetailsTitle: Assistant Multi-Site ManagerJob Type: Full-time, Salaried (Exempt), OnsiteLocation: New York City, with travel across client sites and the commissarySchedule: Monday through Friday, primarily daytime service hours, with occasional evenings and weekends based on event needsReports to: Multi-Site ManagerCompensation: $75,000 + bonus eligibility through our Green Shares employee bonus programBenefits* Medical insurance* Sick leave* Paid time off that increases with tenure* 401(k)* Daily family meal* Potential for bonuses through our Green Shares employee bonus program* Eligibility and details subject to company policyEqual Opportunity StatementGreen Top Farms is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, age, disability, marital status, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law, including the New York State Human Rights Law.We are committed to providing reasonable accommodations for qualified individuals with disabilities and for religious observances, in accordance with applicable laws