Dispatch Manager, Green Deliveries

Green Deliveries; New York (NY); On-site; USD 63,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Sick leave

Paid time off

401(k)

Daily family meal

Green Shares bonus program

Job summary

Green Top Farms is seeking a Dispatch Manager for Green Deliveries to lead routing, dispatch, and on-time delivery across the NYC area. You will manage the dispatch team and drivers, optimize routes, and control delivery costs while maintaining high service levels for enterprise sites and events.

The ideal candidate has 3–5+ years in dispatch or logistics, strong leadership, and excellent communication skills.

Qualifications

• 3–5+ years in dispatch, logistics, routing, or delivery ops, incl. team leadership.
• Experience managing drivers and building efficient routes in time-sensitive env.
• Strong understanding of on-time delivery, fill rate, and delivery cost control.
• Comfortable with dispatch or routing tools and Google Workspace.

Responsibilities

• Dispatch & Routing: build and manage daily NYC-area routes and supervise drivers/helpers.
• Team Leadership: supervise, schedule, onboard, and develop the delivery team; promote safety.
• Delivery Performance & Cost: track on-time rates, control labor, fuel, and toll costs.
• Fleet, Safety & Compliance: ensure vehicle readiness and regulatory compliance; enforce safety.
• Coordination & Issue Resolution: liaise with commissary, plant, and account teams; resolve delivery issues.

Skills

Team leadership

Routing/dispatch

Communication

Problem solving

Driver management

Google Workspace

Tools

Dispatch tools

Google Workspace

Job description

Dispatch Manager, Green DeliveriesLogistics & Last-Mile DeliveryAbout UsGreen Top Farms is a New York-based food service company specializing in farm-fresh meals for enterprise workplace dining and corporate catering. We partner with leading companies to deliver elevated daily dining and hospitality experiences, using seasonal ingredients and thoughtful operations to create consistent, high-quality service at scale.Our mission is to build a more sustainable and equitable food system, starting by reconnecting consumers and local farmers. We believe the results of strengthening that connection are better nutrition, tastier food, greater social justice, and reduced environmental impacts. Our menus reflect this attention to bringing nutritious, delicious food to those who need it most.Position OverviewThe Dispatch Manager leads Green Top Farms' Green Deliveries operation, owning routing, dispatch, and the on-time delivery of meals to enterprise client sites and events across the NYC area. You will manage the dispatch team and drivers, build efficient routes, and keep every delivery accurate and on time while controlling delivery cost.This is a fast-paced, time-sensitive operations role. We are looking for a candidate who is:An experienced logistics or dispatch leader who thrives in a time-sensitive operationA hands-on manager who leads dispatchers, drivers, and helpersData-minded about routing, on-time performance, and delivery costCalm and decisive when routes, traffic, or staffing change on the flyA clear communicator with drivers, client sites, and account teamsResponsibilitiesDispatch & Routing (30%)Get every delivery out the door and on site on time.Build and manage daily delivery routes across the NYC areaDispatch drivers and helpers, and adjust in real time for traffic, volume, and last-minute changesEnsure on-time, in-full delivery to client sites and eventsPlan around the delivery window, including early morning startsTeam Leadership (25%)Lead and develop the delivery team.Lead, schedule, and develop the dispatch team, drivers, and driver helpersOwn hiring, onboarding, and training for the delivery teamSet performance expectations and keep every route coveredFoster a safe, accountable, and team-oriented cultureDelivery Performance & Cost (20%)Own the numbers behind delivery.Own on-time and accuracy metrics for all deliveriesTrack and control delivery cost, including labor, vehicles, fuel, and tollsDrive route efficiency and reduce miles and idle timeReport delivery KPIs to operations leadershipFleet, Safety & Compliance (15%)Keep the vehicles and the team safe and ready.Oversee vehicle readiness, maintenance scheduling, and cleanlinessEnforce driver safety, safe loading, and cold-chain handlingManage parking, tolls, and vehicle compliance requirementsCoordination & Issue Resolution (10%)Keep deliveries connected to the rest of the operation.Partner with the commissary, plant, and account teams on timing and handoffsResolve late, missed, or incorrect deliveries quicklyCommunicate proactively with client sites and account managers, and take on additional responsibilities as neededRequired Qualifications3 to 5+ years in dispatch, logistics, routing, or delivery operations, including team leadershipExperience managing drivers and building efficient routes in a time-sensitive environmentStrong understanding of on-time delivery, fill rate, and delivery cost controlComfortable with dispatch or routing tools and Google WorkspaceExcellent communication, organizational, and problem-solving skillsCalm and decisive with same-day changesA commitment to personal accountability and continuous learningValid U.S. Driver’s License.Ability to lift and carry 50+ pounds repeatedly throughout the shift.Ability to work in cold environments averaging 30°F.Preferred QualificationsExperience in food service, catering, or cold-chain deliveryFamiliarity with route optimization and fleet or vehicle managementBilingual (Spanish) strongly preferredValid driver's license (CDL a plus)Key CompetenciesDispatch and route managementTeam leadershipDelivery performance and cost disciplineCalm, decisive problem-solvingClear communicationRole DetailsTitle: Dispatch Manager, Green DeliveriesJob Type: Full-time, Salaried (Exempt)Location: Onsite (Brooklyn, NY) commissary, with travel across routes and sites as neededSchedule: Early morning starts aligned to the delivery window; Monday through Friday, with occasional weekends for eventsReports to: VP of OperationsCompensation: $63,300-70,000 + bonus eligibility through our Green Shares employee bonus programBenefitsMedical insuranceSick leavePaid time off that increases with tenure401(k)Daily family mealPotential for bonuses through our Green Shares employee bonus programEligibility and details subject to company policyEqual Opportunity StatementGreen Top Farms is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, age, disability, marital status, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law, including the New York State Human Rights Law.We are committed to providing reasonable accommodations for qualified individuals with disabilities and for religious observances, in accordance with applicable laws