Director of Account Operations

Green Top Farms, LLC; New York (NY); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

Medical insurance

Sick leave

Paid time off

401(k)

Daily family meal

Green Shares bonus program

Job summary

Green Top Farms, LLC, a New York-based food service company, seeks a Director of Account Operations to lead multi-site client accounts, oversee onsite catering, and manage operating costs. Reporting to the COO, you will guide GMs, site leaders, and the account operations team across enterprise dining accounts in NYC.

The ideal candidate has 7+ years in corporate food service, strong leadership, and proven budget ownership. Travel to NYC client sites and commissary is required.

Qualifications

• 7+ years in corporate food service, hospitality, or facilities operations.
• Experience leading front-of-house managers, not only frontline teams.
• Proven ownership of operating budgets including labor, equipment, and supply costs.
• Experience opening or launching new locations or accounts.
• Strong understanding of enterprise dining or high-volume catering operations.
• Excellent leadership, organizational, and communication skills.
• Able to travel across NYC client sites and the commissary.

Responsibilities

• Own how the accounts run day-to-day across onsite-prep enterprise and multi-site accounts.
• Set staffing levels, schedules, and identify hiring needs; lead managers and site leaders.
• Monitor variances, drive efficiency, and manage operating budgets withFinance.
• Stand up new accounts and service points from build-out to go-live; stabilize post-launch.

Skills

Multi-account leadership

Budget discipline

Staff development

Client partnerships

Operational oversight

Tools

Google Workspace

Fishbowl

Asana

Job description

Director of Account Operations# Director of Account OperationsHot Job## DescriptionAbout UsGreen Top Farms is a New York-based food service company specializing in farm-fresh meals for enterprise workplace dining and corporate catering. We partner with leading companies to deliver elevated daily dining and hospitality experiences, using seasonal ingredients and thoughtful operations to create consistent, high-quality service at scale.Our mission is to build a more sustainable and equitable food system, starting by reconnecting consumers and local farmers. We believe the results of strengthening that connection are better nutrition, tastier food, greater social justice, and reduced environmental impacts. Our menus reflect this attention to bringing nutritious, delicious food to those who need it most.Position OverviewThe Director Operations owns how Green Top Farms' client accounts run day to day. Reporting to the Chief Operating Officer, this role leads the operation across our commissary supported and self-contained enterprise accounts, covering everything from equipment and staffing to service flow and operating costs. The Director leads the account operations team, including General Managers and Multi-Site Managers, stands up new accounts and sites as the company grows, and oversees onsite catering and events run at the accounts.This is a hands-on, senior operations role that blends multi-account leadership, cost discipline, and client partnership. We are looking for a candidate who is:* A seasoned multi-unit operations leader who can run several client accounts at once* A leader of managers who develops GMs and site leaders* Financially disciplined, able to hold labor, equipment, and supply costs to budget* Skilled at opening new accounts and sites and stabilizing them quickly* A calm, clear communicator with clients, executives, and frontline teamsThe ideal candidate is ready to own the operational performance of a growing portfolio of enterprise dining accounts.## QualificationsResponsibilitiesAccount Operations & Service Delivery (30%)Own how the accounts run every day.* Provide overall operational oversight across the onsite-prep enterprise and multi-site accounts* Own service flow, standards, and consistent execution from account to account* Resolve escalated operational issues and step in where an account needs support* Set and hold the operating standards that define a well-run Green Top Farms account* Regularly audit accounts to ensure they meet company standards* Own and maintain bar program to support client eventsTeam Leadership (20%)Lead the managers who run the accounts.* Lead the Staffing Coordinator, General Manager(s) of self-contained enterprise accounts and the Multi-Site Manager(s), and through them the site leads, catering managers, and attendants* Set staffing levels and schedules across accounts, and identify hiring needs* Develop managers, set performance expectations, and hold the team accountable* Partner with the People Operations team and site managers to keep every account and site fully staffed* Ensure strong hospitality standards are upheld across accountsEquipment & Operational Setup (15%)Make sure every account is properly equipped to run.* Determine equipment needs across accounts and new sites, and plan for capacity* Ensure kitchens, serveries, and service points are properly equipped and maintained* Coordinate equipment purchases, repairs, and replacements with operations, purchasing, and financeOperating Cost Ownership (20%)Hold the accounts to their operating budgets.* Own labor, equipment, and supply costs against budget across all accounts* Monitor variances, drive efficiency, and correct overruns* Partner with Finance on account operating budgets, forecasting, and reporting* Bring operational data and costing to support account and contract decisionsNew Account & Site Launches (15%)Stand up new accounts and sites as GTF grows.* Guide the launch of new accounts and service points, from build-out and equipment through staffing and go-live* Stabilize service, standards, and costs after opening* Partner with culinary, sales, and the client through each launchRequired Qualifications* 7+ years in corporate food service, hospitality, or facilities operations, including multi-unit or multi-account leadership* Experience leading front-of-house managers (GMs or site leaders), not only frontline teams* Proven ownership of operating budgets, including labor, equipment, and supply costs* Experience opening or launching new locations or accounts* Strong understanding of enterprise dining or high-volume catering operations* Excellent leadership, organizational, and communication skills* Comfortable serving as a senior operational contact for enterprise clients* Ability to travel across NYC client sites and the commissary* Proficiency with operational and reporting systems (Google Workspace, and ideally Fishbowl and Asana)* A commitment to personal accountability and continuous learningPreferred Qualifications* Experience in enterprise workplace dining or corporate food service* Experience managing across multiple client accounts at once* Experience with new-site build-outs and equipment planning* Food safety certification (ServSafe or equivalent)* Bilingual (Spanish) a plusKey Competencies* Multi-account operational leadership* Leader of leaders and manager development* Cost and budget discipline* Launch and equipment planning* Client and executive partnershipRole DetailsTitle: Director of Account OperationsJob Type: Full-time, Salaried (Exempt)Location: New York City, with regular travel across client sites and the commissarySchedule: Monday through Friday, with occasional evenings and weekends for events and launchesReports to: Chief Operating OfficerDirect Reports: GM of Onsite-Prep Enterprise Accounts and Multi-Site Manager (and, through them, the onsite and multi-site teams)Compensation: $120,000 base + performance bonus tied to operating cost and service targets, plus bonus eligibility through our Green Shares employee bonus programBenefits* Medical insurance* Sick leave* Paid time off that increases with tenure* 401(k)* Daily family meal* Potential for bonuses through our Green Shares employee bonus program* Eligibility and details subject to company policyEqual Opportunity StatementGreen Top Farms is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, age, disability, marital status, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law, including the New York State Human Rights Law.We are committed to providing reasonable accommodations for qualified individuals with disabilities and for religious observances, in accordance with applicable laws.