Director of Account Operations

Green Top Farms & Green Deliveries; New York (NY); Presencial; USD 108 000 - 132 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Sick leave

Paid time off

401(k)

Daily family meal

Green Shares bonus program

Resumo da oferta

Green Top Farms seeks a Director of Account Operations to oversee daily operations for enterprise dining accounts in New York City. You will lead a multi-site team, set staffing levels, manage budgets, and ensure service excellence across all accounts.

The role requires leading managers, coordinating with the commissary, and driving cost discipline while delivering a superior client experience for enterprise clients in a fast-paced environment.

Qualificações

• 7+ years in corporate food service or facilities operations.
• Experience leading front-of-house managers and multi-account teams.
• Willingness to travel across NYC client sites and the commissary.
• Proven ownership of operating budgets.

Responsabilidades

• Oversee daily account operations and service delivery across enterprise accounts.
• Lead account operations team and site managers.
• Manage staffing, equipment, and costs for launches.
• Partner with finance on budgets and forecasting.
• Audit accounts for standards and client satisfaction.

Conhecimentos

Multi-unit leadership

Budget discipline

Staff development

Client partnerships

Operations management

Formação académica

Bachelor's in hospitality/business

Ferramentas

Google Workspace

Fishbowl

Asana

Descrição da oferta de emprego

About UsGreen Top Farms is a New York-based food service company specializing in farm-fresh meals for enterprise workplace dining and corporate catering. We partner with leading companies to deliver elevated daily dining and hospitality experiences, using seasonal ingredients and thoughtful operations to create consistent, high-quality service at scale.Our mission is to build a more sustainable and equitable food system, starting by reconnecting consumers and local farmers. We believe the results of strengthening that connection are better nutrition, tastier food, greater social justice, and reduced environmental impacts. Our menus reflect this attention to bringing nutritious, delicious food to those who need it most.Position OverviewThe Director Operations owns how Green Top Farms' client accounts run day to day. Reporting to the Chief Operating Officer, this role leads the operation across our commissary supported and self-contained enterprise accounts, covering everything from equipment and staffing to service flow and operating costs. The Director leads the account operations team, including General Managers and Multi-Site Managers, stands up new accounts and sites as the company grows, and oversees onsite catering and events run at the accounts.This is a hands-on, senior operations role that blends multi-account leadership, cost discipline, and client partnership. We are looking for a candidate who is:A seasoned multi-unit operations leader who can run several client accounts at onceA leader of managers who develops GMs and site leadersFinancially disciplined, able to hold labor, equipment, and supply costs to budgetSkilled at opening new accounts and sites and stabilizing them quicklyA calm, clear communicator with clients, executives, and frontline teamsThe ideal candidate is ready to own the operational performance of a growing portfolio of enterprise dining accounts.ResponsibilitiesAccount Operations & Service Delivery (30%)Own how the accounts run every day.Provide overall operational oversight across the onsite-prep enterprise and multi-site accountsOwn service flow, standards, and consistent execution from account to accountResolve escalated operational issues and step in where an account needs supportSet and hold the operating standards that define a well-run Green Top Farms accountRegularly audit accounts to ensure they meet company standardsOwn and maintain bar program to support client eventsTeam Leadership (20%)Lead the managers who run the accounts.Lead the Staffing Coordinator, General Manager(s) of self-contained enterprise accounts and the Multi-Site Manager(s), and through them the site leads, catering managers, and attendantsSet staffing levels and schedules across accounts, and identify hiring needsDevelop managers, set performance expectations, and hold the team accountablePartner with the People Operations team and site managers to keep every account and site fully staffedEnsure strong hospitality standards are upheld across accountsEquipment & Operational Setup (15%)Make sure every account is properly equipped to run.Determine equipment needs across accounts and new sites, and plan for capacityEnsure kitchens, serveries, and service points are properly equipped and maintainedCoordinate equipment purchases, repairs, and replacements with operations, purchasing, and financeOperating Cost Ownership (20%)Hold the accounts to their operating budgets.Own labor, equipment, and supply costs against budget across all accountsMonitor variances, drive efficiency, and correct overrunsPartner with Finance on account operating budgets, forecasting, and reportingBring operational data and costing to support account and contract decisionsNew Account & Site Launches (15%)Stand up new accounts and sites as GTF grows.Guide the launch of new accounts and service points, from build-out and equipment through staffing and go-liveStabilize service, standards, and costs after openingPartner with culinary, sales, and the client through each launchRequired Qualifications7+ years in corporate food service, hospitality, or facilities operations, including multi-unit or multi-account leadershipExperience leading front-of-house managers (GMs or site leaders), not only frontline teamsProven ownership of operating budgets, including labor, equipment, and supply costsExperience opening or launching new locations or accountsStrong understanding of enterprise dining or high-volume catering operationsExcellent leadership, organizational, and communication skillsComfortable serving as a senior operational contact for enterprise clientsAbility to travel across NYC client sites and the commissaryProficiency with operational and reporting systems (Google Workspace, and ideally Fishbowl and Asana)A commitment to personal accountability and continuous learningPreferred QualificationsExperience in enterprise workplace dining or corporate food serviceExperience managing across multiple client accounts at onceExperience with new-site build-outs and equipment planningFood safety certification (ServSafe or equivalent)Bilingual (Spanish) a plusKey CompetenciesMulti-account operational leadershipLeader of leaders and manager developmentCost and budget disciplineLaunch and equipment planningClient and executive partnershipRole DetailsTitle: Director of Account OperationsJob Type: Full-time, Salaried (Exempt)Location: New York City, with regular travel across client sites and the commissarySchedule: Monday through Friday, with occasional evenings and weekends for events and launchesReports to: Chief Operating OfficerDirect Reports: GM of Onsite-Prep Enterprise Accounts and Multi-Site Manager (and, through them, the onsite and multi-site teams)Compensation: $120,000 base + performance bonus tied to operating cost and service targets, plus bonus eligibility through our Green Shares employee bonus programBenefitsMedical insuranceSick leavePaid time off that increases with tenure401(k)Daily family mealPotential for bonuses through our Green Shares employee bonus programEligibility and details subject to company policyEqual Opportunity StatementGreen Top Farms is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, age, disability, marital status, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law, including the New York State Human Rights Law.We are committed to providing reasonable accommodations for qualified individuals with disabilities and for religious observances, in accordance with applicable laws.