Account Manager

Green Top Farms; New York (NY); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Sick leave

Paid time off that increases with ten

401(k)

Daily family meal

Green Shares bonus program

Job summary

Green Top Farms, LLC is seeking an Account Manager to serve as the primary liaison for enterprise clients, coordinating with sales, operations, and culinary teams to ensure satisfaction and growth.

You will manage client relationships, drive retention, identify upsell opportunities, and coordinate cross-functional execution across hospitality, logistics, and inventory systems in a fast-paced environment. Hybrid role in New York with base salary and bonus incentives.

Qualifications

• 3+ years in hospitality, workplace dining, food service, or account management.
• Strong communication and problem-solving skills.
• Highly organized with strong attention to detail.
• Proficient with Google Workspace or Microsoft Office Suite.
• Bachelor’s degree or equivalent experience preferred.

Responsibilities

• Serve as main client contact and maintain long-term partnerships.
• Lead regular check-ins and performance discussions with clients.
• Identify upsell, cross-sell, and renewal opportunities.
• Coordinate with Sales, Culinary, Logistics, and Operations for seamless execution.
• Enter and manage sales orders in the inventory system.
• Track KPIs and prepare client and internal reports.

Skills

Client relationships

Communication

Organization

Problem solving

Time management

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

HubSpot CRM

Asana

Fishbowl

Google Workspace

Microsoft Office

Job description

Position OverviewThe Account Manager is the primary point of contact for enterprise clients, responsible for driving client satisfaction, operational alignment, and account growth. You will work closely and collaborate with our sales, operations and culinary teams.This role blends hospitality, operations, and commercial awareness to ensure consistent execution and long-term partnership success.We are looking for a candidate who is highly organized, proactive, and solutions-oriented, with a strong sense of ownership and a natural ability to build relationships. The ideal candidate communicates clearly across teams and is equally comfortable managing client expectations and operational details. A background in hospitality or food service, combined with a mindset focused on continuous improvement and accountability, will be key to success in this role.ResponsibilitiesClient Management & Retention (40%)Serve as main client contact, ensuring responsive, professional communicationBuild strong relationships and maintain long-term partnershipsProactively listen to and address client needs, feedback, and concernsLead regular check-ins and performance discussionsAccount Growth & Performance (25%)Identify upsell, cross-sell, and renewal opportunitiesMonitor account performance and align services with client goals and budgetsPartner with Sales on account expansion and strategic planningOperational Coordination (20%)Collaborate with Culinary, Logistics, and Operations to ensure seamless executionAccurately manage and enter sales orders within our inventory systemCommunicate client needs clearly across teamsSupport launches, program changes, and service improvementsAssume additional responsibilities as needed to support business priorities and ensure successful execution across accounts.Reporting & Systems (15%)Maintain accurate client records, contracts, and updatesTrack KPIs and prepare client and internal reportsContribute to process improvement and standardizationRequired Qualifications3+ years in:Hospitality, workplace dining, food service, or account managementInterpreting business goals and applying techniques and strategies to expedite the achievement of those goalsInteracting and creating relationships with internal and external customers of all levels and skill setsUsing Google Workspace or Microsoft Office SuiteHighly organized with strong attention to detailA commitment to personal accountability and continuous learningExcellent communication and problem-solving skillsAbility to manage multiple priorities in a fast-paced environmentPreferred QualificationsExperience with CRM platforms (HubSpot preferred)Experience with inventory or operations systems (Fishbowl or similar preferred)Experience with project management software (Asana preferred)Bachelor’s degree or equivalent experience (preferred)Key CompetenciesHospitality mindsetOwnership and accountabilityCross-functional collaborationClear and proactive communicationRole DetailsJob Type: Full-time, HybridSchedule: Monday through Friday. Occasional weekend availability may be required based on business needsReporting to: Director of BusinessBase Salary: $70,000–$85,000 + bonus incentivesBenefitsMedical insuranceSick leavePaid time off that increases with tenure401(k)Daily family mealPotential for bonuses through our Green Shares employee bonus programEligibility and details subject to company policyGreen Top Farms is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, age, disability, marital status, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law, including the New York State Human Rights Law.We are committed to providing reasonable accommodations for qualified individuals with disabilities and for religious observances, in accordance with applicable lawsClient Management & Retention (40%)Serve as main client contact, ensuring responsive, professional communicationBuild strong relationships and maintain long-term partnershipsProactively listen to and address client needs, feedback, and concernsLead regular check-ins and performance discussionsAccount Growth & Performance (25%)Identify upsell, cross-sell, and renewal opportunitiesMonitor account performance and align services with client goals and budgetsPartner with Sales on account expansion and strategic planningOperational Coordination (20%)Collaborate with Culinary, Logistics, and Operations to ensure seamless executionAccurately manage and enter sales orders within our inventory systemCommunicate client needs clearly across teamsSupport launches, program changes, and service improvementsAssume additional responsibilities as needed to support business priorities and ensure successful execution across accounts.Reporting & Systems (15%)Maintain accurate client records, contracts, and updatesTrack KPIs and prepare client and internal reportsContribute to process improvement and standardizationRequired Qualifications3+ years in:Hospitality, workplace dining, food service, or account managementInterpreting business goals and applying techniques and strategies to expedite the achievement of those goalsInteracting and creating relationships with internal and external customers of all levels and skill setsUsing Google Workspace or Microsoft Office SuiteHighly organized with strong attention to detailA commitment to personal accountability and continuous learningExcellent communication and problem-solving skillsAbility to manage multiple priorities in a fast-paced environmentPreferred QualificationsExperience with CRM platforms (HubSpot preferred)Experience with inventory or operations systems (Fishbowl or similar preferred)Experience with project management software (Asana preferred)Bachelor’s degree or equivalent experience (preferred)Key CompetenciesHospitality mindsetOwnership and accountabilityCross-functional collaborationClear and proactive communicationRole DetailsJob Type: Full-time, HybridSchedule: Monday through Friday. Occasional weekend availability may be required based on business needsReporting to: Director of BusinessBase Salary: $70,000–$85,000 + bonus incentivesBenefitsMedical insuranceSick leavePaid time off that increases with tenure401(k)Daily family mealPotential for bonuses through our Green Shares employee bonus programEligibility and details subject to company policyGreen Top Farms is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, age, disability, marital status, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law, including the New York State Human Rights Law.We are committed to providing reasonable accommodations for qualified individuals with disabilities and for religious observances, in accordance with applicable laws