Assistant Market Manager: Lead Branch Sales & Service

Ixonia Bank; Dousman (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Ixonia Bank is seeking an Assistant Market Manager to lead a team of branch employees and oversee daily operations under the Market Manager or 1st VP Retail Banking. This role emphasizes customer service, sales growth, and adherence to bank policies across the branch network.

You will coach staff, develop talent, and drive operational excellence while maintaining strong community ties and a positive customer experience.

Qualifications

• 2 or more years of sales management experience in Retail or Branch Banking environment.
• High School degree or equivalent required.
• Proven ability to coach and develop to drive sales results and operational excellence in a branch environment.
• Drive an exceptional customer experience.
• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results.
• Strong written and verbal communication skills. Strong interpersonal skills including ability to build customer base by approaching and establishing dialogue with customers.
• Maintain an active role through partnerships with community and civic organizations.
• Ability to work all branch operating hours, as needed, including weekends.
• Ability to travel, as needed, to required trainings and/or other branch locations.

Responsibilities

• Promotes overall ownership and accountability for improving customer service and branch success.
• Ensures compliance with policies and procedures.
• Shows accountability by taking ownership of the business and willingness to make customer-focused decisions when needed.
• Assist colleagues in achieving their developmental goals and career aspirations.
• Additional focus areas as needed per Branch.

Skills

Sales management

Customer service

Coaching

Communication

Organization

Time management

Community outreach

Travel readiness

Branch banking knowledge

Education

High School degree

Job description

Ixonia Bank is seeking an Assistant Market Manager to lead a team of branch employees and oversee daily operations under the Market Manager or 1st VP Retail Banking. This role emphasizes customer service, sales growth, and adherence to bank policies across the branch network.

You will coach staff, develop talent, and drive operational excellence while maintaining strong community ties and a positive customer experience.