Assistant Market Manager

Ixonia Bank; Dousman (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Ixonia Bank is seeking an Assistant Market Manager to lead a team of branch employees and oversee daily operations under the Market Manager or 1st VP Retail Banking. This role emphasizes customer service, sales growth, and adherence to bank policies across the branch network.

You will coach staff, develop talent, and drive operational excellence while maintaining strong community ties and a positive customer experience.

Qualifications

• 2 or more years of sales management experience in Retail or Branch Banking environment.
• High School degree or equivalent required.
• Proven ability to coach and develop to drive sales results and operational excellence in a branch environment.
• Drive an exceptional customer experience.
• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results.
• Strong written and verbal communication skills. Strong interpersonal skills including ability to build customer base by approaching and establishing dialogue with customers.
• Maintain an active role through partnerships with community and civic organizations.
• Ability to work all branch operating hours, as needed, including weekends.
• Ability to travel, as needed, to required trainings and/or other branch locations.

Responsibilities

• Promotes overall ownership and accountability for improving customer service and branch success.
• Ensures compliance with policies and procedures.
• Shows accountability by taking ownership of the business and willingness to make customer-focused decisions when needed.
• Assist colleagues in achieving their developmental goals and career aspirations.
• Additional focus areas as needed per Branch.

Skills

Sales management

Customer service

Coaching

Communication

Organization

Time management

Community outreach

Travel readiness

Branch banking knowledge

Education

High School degree

Job description

At Ixonia Bank, we pride ourselves on our core values which are evident in our work, how we interact with each other, & how we take care of our customers. We believe every individual counts! Our highly-qualified, driven employees continually strive to give Ixonia Bank customers a personal banking experience. If you are interested in joining the Ixonia Bank team, we invite you to check out opportunities that match your skills and talents. We offer rewarding careers, all within a professional and friendly work environment.

The Assistant Market Manager, under the direction of the Market Manager or 1st VP Retail Banking is primarily responsible for leading a team of branch employees both directly and indirectly. The AMM brings a positive energy and confidence to work each day and is responsible for the daily operations of the branch.

Primary job duties include:

• Promotes overall ownership and accountability for improving customer service and branch success.
• Ensures compliance with policies and procedures.
• Shows accountability by taking ownership of the business and willingness to make customer-focused decisions when needed.
• Assist colleagues in achieving their developmental goals and career aspirations.
• Additional focus areas as needed per Branch.

Education, Qualifications and Preferred Skills:

• 2 or more years of sales management experience in Retail or Branch Banking environment.
• High School degree or equivalent required.
• Proven ability to coach and develop to drive sales results and operational excellence in a branch environment..
• Drive an exceptional customer experience.
• Strong organizational skills including the ability to manage multiple responsibilities prioritize and delegate while delivering results.
• Strong written and verbal communication skills.Strong interpersonal skills including ability to build customer base by approaching and establishing dialogue with customers.
• Maintain an active role through partnerships with community and civic organizations.
• Ability to work all branch operating hours, as needed, including weekends.
• Ability to travel, as needed, to required trainings and/or other branch locations.

Ixonia Bank offers competitive benefits and wages along with a pleasant, friendly work environment.

Ixonia Bank is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.