Assistant Manager: Team Leader for Guest Experience

Baskin-Robbins; Gurnee (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

Dunkin' Donuts franchise in Gurnee, IL is seeking an Assistant Manager to support the Restaurant Manager in building a capable team, delivering great guest experiences, and driving profitable top-line sales. You will help develop Shift Leaders and crew, and ensure daily operations run smoothly.

If you thrive in a fast-paced environment, you will roll up your sleeves, coach staff, uphold brand standards, and implement training and cost-control measures to meet goals.

Qualifications

• English verbal and written communication required.
• Experience in restaurant supervision.
• Ability to recruit, train, and develop team members.
• Able to manage people and performance.

Responsibilities

• Promote a team environment with coaching and feedback.
• Assist in recruiting, selecting, and training crew members.
• Develop team through cross training and delegation.
• Monitor performance to ensure quality, service, and cleanliness.
• Drive sales and manage labor, food, and cash costs.
• Ensure brand standards and guest satisfaction.

Skills

Team leadership

Communication skills

Guest focus

Problem solving

Math & financial management

Restaurant supervisory experience

Education

High school diploma or equivalent

Tools

ServSafe certification

Job description

Dunkin' Donuts franchise in Gurnee, IL is seeking an Assistant Manager to support the Restaurant Manager in building a capable team, delivering great guest experiences, and driving profitable top-line sales. You will help develop Shift Leaders and crew, and ensure daily operations run smoothly.

If you thrive in a fast-paced environment, you will roll up your sleeves, coach staff, uphold brand standards, and implement training and cost-control measures to meet goals.