Assistant Manager: Fast-Paced Team Leader

Baskin-Robbins; North Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

An Assistant Manager at a Dunkin' Donuts franchisee in North Chicago supports the Restaurant Manager in building a strong team and delivering great guest experiences while driving profitable top-line sales.

This role focuses on coaching Crew Members and Shift Leaders, maintaining brand standards, and ensuring safety, quality and cleanliness. It provides opportunities to develop leadership skills in a fast-paced, guest-focused environment.

Qualifications

• Must have English communication skills, both written and verbal.
• Restaurant or retail supervisory experience.
• Age 18+ and high school diploma or equivalent.
• Accurate math and financial management.

Responsibilities

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager.
• Support development of team members through effective cross training, deployment, and delegation of responsibilities.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.

Skills

Team environment

Guest service

Coaching

Recruitment

Communication

Education

High school diploma or equivalent

Tools

ServSafe certification

Job description

An Assistant Manager at a Dunkin' Donuts franchisee in North Chicago supports the Restaurant Manager in building a strong team and delivering great guest experiences while driving profitable top-line sales.

This role focuses on coaching Crew Members and Shift Leaders, maintaining brand standards, and ensuring safety, quality and cleanliness. It provides opportunities to develop leadership skills in a fast-paced, guest-focused environment.