Assistant Manager — Fast-Paced Café Leader

Baskin-Robbins; McHenry (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

Dunkin' Donuts franchisee in McHenry, IL seeks Assistant Manager to support the Restaurant Manager in building a strong team and delivering great guest experiences. You will help develop Shift Leaders and crew, uphold brand standards, and drive profitable top-line sales.

Join a fast-paced, collaborative environment where you roll up your sleeves, coach others, and contribute to store performance. Franchisees set wage and benefit programs; compensation varies by location.

Qualifications

• Clear verbal and written communication in English.
• Ability to manage math and financials.
• Experience in restaurant, retail, or supervisory roles.
• Must be at least 18 years old, with a high school diploma.
• Competencies: guest focus, results, problem solving, team building, conflict management, coaching others.

Responsibilities

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager.
• Support development of team members through effective cross training, deployment, and delegation of responsibilities.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
• Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals.
• Comply with all restaurant, Brand, and franchisee policies.

Skills

Verbal Communication

Written Communication

Math & Finance

Supervisory Experience

Guest Focus

Results Driven

Team Leadership

Problem Solving

Conflict Management

Education

High school diploma or equivalent

Job description

Dunkin' Donuts franchisee in McHenry, IL seeks Assistant Manager to support the Restaurant Manager in building a strong team and delivering great guest experiences. You will help develop Shift Leaders and crew, uphold brand standards, and drive profitable top-line sales.

Join a fast-paced, collaborative environment where you roll up your sleeves, coach others, and contribute to store performance. Franchisees set wage and benefit programs; compensation varies by location.