Assistant Manager - Fast-Paced Guest Experience Leader

Baskin-Robbins; Wauconda (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Baskin-Robbins, a franchisee of Dunkin’ Donuts in Illinois, is seeking an Assistant Manager to support the Restaurant Manager in building a motivated team and delivering great guest experiences. You will help develop Shift Leaders and Crew Members while driving top-line sales and operational excellence.

The role emphasizes coaching, brand standards, and profitability, with opportunities to lead by example in a fast-paced environment.

Qualifications

• Able to clearly express oneself verbally and in writing (English).
• Restaurant, retail, or supervisory experience.
• At least 18 years of age (where applicable).
• High school diploma (or equivalent).
• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.
• Developing Direct Reports and Others – provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.

Responsibilities

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager.
• Support development of team members through effective cross training, deployment, and delegation of responsibilities.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Operations Excellence for Guest Satisfaction – Hold guests as highest priority and role model exceptional guest service.
• Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests.
• Ensure Brand standards and systems are executed.
• Monitor team performance to ensure quality, service, and cleanliness standards are met at all times.
• Complete all required training including ServSafe® or equivalent certification.
• Profitability – Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
• Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals.
• Comply with all restaurant, Brand, and franchisee policies.

Skills

Team leadership

Communication

Customer service

Math skills

English proficiency

Education

High school diploma

Tools

POS systems

Job description

Baskin-Robbins, a franchisee of Dunkin’ Donuts in Illinois, is seeking an Assistant Manager to support the Restaurant Manager in building a motivated team and delivering great guest experiences. You will help develop Shift Leaders and Crew Members while driving top-line sales and operational excellence.

The role emphasizes coaching, brand standards, and profitability, with opportunities to lead by example in a fast-paced environment.