Assistant Manager - Build Teams, Boost Guest Experience

Baskin-Robbins; Mundelein (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Dunkin' Donuts franchisee is hiring an Assistant Manager to support the Restaurant Manager in building a strong team and delivering exceptional guest experiences. You will help develop Shift Leaders and Crew Members while upholding brand standards and profitability.

The role requires strong communication, supervisory experience, and a focus on operating excellence in a fast-paced environment. Applicants must be at least 18 years old with a high school diploma or equivalent.

Qualifications

• Clear verbal and written communication in English.
• Math and financial management skills.
• Restaurant, retail, or supervisory experience.
• At least 18 years of age.
• High school diploma (or equivalent).

Responsibilities

• Promote a team environment by fostering respect, coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager.
• Support development of team members through cross training, deployment, and delegation of responsibilities.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.

Skills

Communication

Team leadership

Customer service

English proficiency

Education

High school diploma

Job description

Dunkin' Donuts franchisee is hiring an Assistant Manager to support the Restaurant Manager in building a strong team and delivering exceptional guest experiences. You will help develop Shift Leaders and Crew Members while upholding brand standards and profitability.

The role requires strong communication, supervisory experience, and a focus on operating excellence in a fast-paced environment. Applicants must be at least 18 years old with a high school diploma or equivalent.