Assistant Manager — Lead, Train & Elevate Guest Experience

burgerking; Zion (IL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Scholarship Fund Program

Emergency fund

Discount program

Provider finder

Wellness program

Pregnancy planning tool

Job summary

Burger King in Zion, Illinois is hiring for a supervisory role to lead a fast-paced crew and ensure outstanding guest service. You’ll train and coach teammates, manage schedules, and uphold quality and safety standards to drive store performance.

You will oversee shift operations, support the General Manager, and build a culture of accountability, teamwork, and continuous improvement. This role requires flexibility and a customer-first mindset.

Qualifications

• Must have high school diploma or equivalent.
• Minimum 1-2 years supervisory experience.
• Excellent guest service and communication skills.
• Ability to work in a fast-paced environment.
• Ability to train and coach team members.
• Flexible schedule including weekends and holidays.

Responsibilities

• Develop Servant Leaders- puts your people and restaurant first-not yourself.
• Create Memorable Experiences- creates a service experience so good the guest can-t wait to come back to Burger King.
• Administration- Maintains balance between high-quality employee and guest experience and financial goals.
• Welcomes new team members and provides training needed to do their job.
• Leads inspiring team huddles that motivate and inform the team.
• Ensures team members receive ongoing training and coaching.
• Builds the capability of the shift supervisors and prepares them for their next level.
• Consistently thanks the team and celebrates success.
• Actively coaches brand service behaviors- train, observe, provide feedback and celebrate.
• Monitors Speed of Service to ensure delivery of guest expectations.
• Ensures the restaurant is welcoming and clean.
• Ensures product quality and operations standards are consistently delivered.
• Partners with the Restaurant General Manager and team to create action plans to improve guest metrics.
• Reviews sales and scheduling to ensure Quality, Service and Cleanliness (QSC) will be met.
• Ensures accuracy of daily numbers, cash handling and HACCP Logs.
• Reviews inventory efficiencies to create product orders.
• Evaluates and implements cost controls.
• Monitors people charts and production planning and makes necessary adjustments.
• Creates and monitors schedule and manages new team members on-boarding process.
• Implements action plans to address employee needs and Operational Assessments.

Skills

Leadership

Team management

Guest service

Communication

Education

High school diploma

Job description

Burger King in Zion, Illinois is hiring for a supervisory role to lead a fast-paced crew and ensure outstanding guest service. You’ll train and coach teammates, manage schedules, and uphold quality and safety standards to drive store performance.

You will oversee shift operations, support the General Manager, and build a culture of accountability, teamwork, and continuous improvement. This role requires flexibility and a customer-first mindset.