Assistant Manager: Lead Teams & Elevate Guest Experience

burgerking; Illinois; On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Scholarship Fund Program

Emergency fund for employees

Employee discount program

Provider cost estimation tool

Wellness program

Pregnancy planning tools

Job summary

Burger King is seeking a hands-on supervisor to lead restaurant teams in a fast-paced environment in Chicago, IL. You will welcome new members, provide training, and coach staff to achieve service excellence while maintaining quality and cleanliness standards.

The role emphasizes developing leaders, managing schedules, and implementing cost controls to meet financial goals. Strong communication and decision-making skills are essential for daily operations and guest satisfaction.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum of 1-2 years supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Ability to keep employees motivated, resolve conflicts, and make hard decisions.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop Servant Leaders—puts your people and restaurant first, not yourself.
• Create Memorable Experiences—delivers a service experience guests can’t wait to return for.
• Administration—balances high-quality employee and guest experience with financial goals.
• Welcomes new team members and provides training needed to do their jobs.
• Leads inspiring team huddles to motivate and inform the team.
• Ensures team members receive ongoing training and coaching.
• Builds the capability of shift supervisors and prepares them for promotion.
• Consistently thanks the team and celebrates success.
• Coaches brand service behaviors—train, observe, provide feedback and celebrate.
• Monitors Speed of Service to meet guest expectations.
• Ensures the restaurant is welcoming and clean.
• Ensures product quality and operations standards are met.
• Partners with the Restaurant General Manager to improve guest metrics.
• Reviews sales and scheduling to meet QSC (Quality, Service, Cleanliness).
• Ensures accurate daily numbers, cash handling and HACCP Logs.
• Reviews inventory to optimize product orders.
• Evaluates and implements cost controls.
• Monitors people charts and production planning; adjusts as needed.
• Creates and monitors schedules and on-boards new team members.
• Implements action plans addressing employee needs and Operational Assessments.

Skills

Personable leadership

Team contributor

Education

High school diploma or equivalent

Job description

Burger King is seeking a hands-on supervisor to lead restaurant teams in a fast-paced environment in Chicago, IL. You will welcome new members, provide training, and coach staff to achieve service excellence while maintaining quality and cleanliness standards.

The role emphasizes developing leaders, managing schedules, and implementing cost controls to meet financial goals. Strong communication and decision-making skills are essential for daily operations and guest satisfaction.