Assistant Manager - Lead Team, Elevate Guest Experience

SONIC Drive-In - Mount Rushmore Road, Rapid City; Rapid City (SD); Presencial; USD 38.000 - 52.000; Jornada completa

Descripción de la vacante

SONIC Drive-In - Mount Rushmore Road, Rapid City is seeking an Assistant Manager to support the General Manager in daily drive-in operations. You will help train and support crew members to deliver quality food in a clean, safe, and efficient way, ensuring every guest enjoys their visit.

Prior experience in roles such as restaurant assistant manager, general manager, supervisor, shift lead, crew lead, or team lead is highly desirable as you step into a hands-on leadership position in a

Formación

• Experience in a leadership role in a restaurant setting.
• Ability to train and coach team members.
• Focus on guest service and safe, clean operations.

Responsabilidades

• Manages, trains, monitors and coaches Team / Crew Members, Carhops and Skating Carhops
• Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards
• Adheres to and monitors employee compliance of the drive-in restaurant employee handbook, policies and practices
• Performs restaurant opening and/or closing duties
• Monitors and makes appropriate adjustments to staffing levels, inventory levels and food cost control
• Completes weekly inventory as needed
• Assists in administrative duties including maintaining files, records and all required documentation
• Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.
• Immediately and respectfully responds to guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints

Conocimientos

Team leadership

Train staff

Customer service

Staffing & scheduling

Inventory monitoring

Descripción del empleo

SONIC Drive-In - Mount Rushmore Road, Rapid City is seeking an Assistant Manager to support the General Manager in daily drive-in operations. You will help train and support crew members to deliver quality food in a clean, safe, and efficient way, ensuring every guest enjoys their visit.

Prior experience in roles such as restaurant assistant manager, general manager, supervisor, shift lead, crew lead, or team lead is highly desirable as you step into a hands-on leadership position in a