Assistant Manager - Guest Experience Leader

Baskin-Robbins; Beloit, Northern (WI, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Baskin-Robbins is hiring an Assistant Manager in Beloit, Wisconsin to coach Crew Members and uphold Dunkin'/Baskin operational standards while delivering a great guest experience.

You will lead shift operations, drive sales, train staff, maintain a safe, clean environment, and ensure brand standards are met. The role requires 18+ and strong teamwork, communication, and problem-solving in a fast-paced setting.

Qualifications

• Experience in restaurant or retail supervisory roles.
• Strong math and writing skills for daily reporting.
• Basic computer skills for POS and scheduling.

Responsibilities

• Coach Crew Members throughout shifts to maintain standards and guest experience.
• Communicate shift priorities, goals and results with team members.
• Support the training of crew members as requested.
• Provide coaching and feedback to crew members.
• Maintain Operational Excellence and a guest-first culture in the restaurant.
• Resolve guest issues and ensure brand standards are followed.
• Drive profitability and sales goals and results.
• Execute restaurant standards and marketing initiatives.

Skills

Restaurant supervisory experience

Math and writing skills

Basic computer skills

Education

High School diploma or equivalent

Job description

Baskin-Robbins is hiring an Assistant Manager in Beloit, Wisconsin to coach Crew Members and uphold Dunkin'/Baskin operational standards while delivering a great guest experience.

You will lead shift operations, drive sales, train staff, maintain a safe, clean environment, and ensure brand standards are met. The role requires 18+ and strong teamwork, communication, and problem-solving in a fast-paced setting.