Shift Leader: Team Coach for Exceptional Guest Service

Baskin-Robbins; Pondville (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Paid Time Off

Employee Meals

Medical Insurance

Life Insurance

Job summary

Baskin-Robbins is seeking a Shift Leader to coach Crew Members during shifts and uphold Dunkin’ Donuts/Baskin-Robbins standards. You will assign tasks, recognize achievements, and maintain service quality while delivering a positive guest experience.

The role emphasizes teamwork, training support, and ensuring profitability through efficient shift operations and strong guest engagement. This is a franchise position offering growth within a fast-paced brand.

Qualifications

• Fluent English is required for speaking and reading.
• Strong math and writing abilities are expected.
• Restaurant, retail, or supervisory experience is preferred.
• Customer focus and guest satisfaction are prioritized.
• Able to set targets and deliver on commitments.
• Decision making based on analysis, experience and judgment.
• Ability to build and support effective teams.

Responsibilities

• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests’ needs and service standards throughout shift.
• Support training of Crew Members as directed by General Manager or Assistant Manager.
• Communicate goals and hold team members accountable for performance during shift.
• Must prioritize guest service and model exceptional guest experiences.
• Drive urgency to satisfy guests’ needs and resolve problems.
• Reinforce systems, tools, and procedures to maintain standards and correct deficiencies.
• Monitor performance to ensure quality, service, and cleanliness throughout shift.
• Ensure restaurant standards and marketing initiatives are executed during shift.
• Follow systems to control labor costs, food costs, and cash during shift.
• Ensure compliance with policies related to cleanliness, food safety, and safety during shift.
• Report equipment issues and provide performance feedback to General Manager.

Skills

Fluent English

Math skills

Writing skills

Supervisory experience

Guest focus

Passion for results

Problem solving

Team building

Job description

Baskin-Robbins is seeking a Shift Leader to coach Crew Members during shifts and uphold Dunkin’ Donuts/Baskin-Robbins standards. You will assign tasks, recognize achievements, and maintain service quality while delivering a positive guest experience.

The role emphasizes teamwork, training support, and ensuring profitability through efficient shift operations and strong guest engagement. This is a franchise position offering growth within a fast-paced brand.