Shift Leader: Team Coach for Exceptional Guest Service

Baskin-Robbins; Pondville (MA); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Weekly pay

Paid Time Off

Employee Meals

Medical Insurance

Life Insurance

Zusammenfassung

Baskin-Robbins is seeking a Shift Leader to coach Crew Members during shifts and uphold Dunkin’ Donuts/Baskin-Robbins standards. You will assign tasks, recognize achievements, and maintain service quality while delivering a positive guest experience.

The role emphasizes teamwork, training support, and ensuring profitability through efficient shift operations and strong guest engagement. This is a franchise position offering growth within a fast-paced brand.

Qualifikationen

• Fluent English is required for speaking and reading.
• Strong math and writing abilities are expected.
• Restaurant, retail, or supervisory experience is preferred.
• Customer focus and guest satisfaction are prioritized.
• Able to set targets and deliver on commitments.
• Decision making based on analysis, experience and judgment.
• Ability to build and support effective teams.

Aufgaben

• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests’ needs and service standards throughout shift.
• Support training of Crew Members as directed by General Manager or Assistant Manager.
• Communicate goals and hold team members accountable for performance during shift.
• Must prioritize guest service and model exceptional guest experiences.
• Drive urgency to satisfy guests’ needs and resolve problems.
• Reinforce systems, tools, and procedures to maintain standards and correct deficiencies.
• Monitor performance to ensure quality, service, and cleanliness throughout shift.
• Ensure restaurant standards and marketing initiatives are executed during shift.
• Follow systems to control labor costs, food costs, and cash during shift.
• Ensure compliance with policies related to cleanliness, food safety, and safety during shift.
• Report equipment issues and provide performance feedback to General Manager.

Kenntnisse

Fluent English

Math skills

Writing skills

Supervisory experience

Guest focus

Passion for results

Problem solving

Team building

Jobbeschreibung

Baskin-Robbins is seeking a Shift Leader to coach Crew Members during shifts and uphold Dunkin’ Donuts/Baskin-Robbins standards. You will assign tasks, recognize achievements, and maintain service quality while delivering a positive guest experience.

The role emphasizes teamwork, training support, and ensuring profitability through efficient shift operations and strong guest engagement. This is a franchise position offering growth within a fast-paced brand.