Assistant Manager - Team Leader for Guest Experience

Baskin-Robbins; Grayslake (IL); On-site; USD 42,000 - 55,000; Full time

Job summary

Baskin-Robbins franchisee is seeking an Assistant Manager to support the Restaurant Manager in building a strong team and delivering a great guest experience. You will help develop crew and shift leaders while ensuring smooth daily operations and profitability.

The role emphasizes teamwork, coaching, and adherence to brand standards in a fast-paced environment. Prior supervisory or restaurant experience is preferred, along with strong communication skills.

Qualifications

• Clear verbal and written communication in English.
• Math and financial management abilities.
• Experience in restaurant, retail, or supervisory roles.
• Minimum 18 years of age and a high school diploma.

Responsibilities

• Assist in developing a team of crew members and shift leaders.
• Support hiring, training, and coaching as directed by the Restaurant Manager.
• Promote a positive team environment and guest service excellence.
• Ensure brand standards, cleanliness, and safety protocols are followed.
• Assist in achieving sales targets and controlling labor and costs.

Skills

Communication skills

Numeracy / financial acumen

Supervisory experience

Team leadership

Education

High school diploma or equivalent

Job description

Baskin-Robbins franchisee is seeking an Assistant Manager to support the Restaurant Manager in building a strong team and delivering a great guest experience. You will help develop crew and shift leaders while ensuring smooth daily operations and profitability.

The role emphasizes teamwork, coaching, and adherence to brand standards in a fast-paced environment. Prior supervisory or restaurant experience is preferred, along with strong communication skills.