Assistant Manager - Lead Team & Guest Experience

Baskin-Robbins; Wilson (IL); On-site; USD 38,000 - 46,000; Full time

Job summary

Baskin-Robbins is seeking an Assistant Manager to support the Restaurant Manager in developing a strong team, delivering great guest experiences, and driving top-line sales. You will help recruit, train, and coach Crew Members and Shift Leaders while upholding brand standards and profitability.

In this fast-paced franchise environment, you will foster a positive team culture, ensure high-quality service, and manage daily operations to meet guest expectations and company goals.

Qualifications

• Clear verbal and written communication in English.
• Experience in restaurant, retail, or supervisory roles.
• Age 18 or older where applicable.
• Strong math and financial management skills.

Responsibilities

• Promote a positive team environment and coach crew members and shift leaders.
• Assist in recruitment, selection, and training as directed by the Restaurant Manager.
• Help ensure brand standards, service quality, and cleanliness are maintained.
• Drive profitability by managing labor and food costs within targets.
• Support in scheduling, training, and performance feedback.
• Ensure a safe, secure, and guest-focused operation.

Skills

Communication

Leadership

Problem solving

Team building

Conflict management

Coaching

Education

High school diploma

Job description

Baskin-Robbins is seeking an Assistant Manager to support the Restaurant Manager in developing a strong team, delivering great guest experiences, and driving top-line sales. You will help recruit, train, and coach Crew Members and Shift Leaders while upholding brand standards and profitability.

In this fast-paced franchise environment, you will foster a positive team culture, ensure high-quality service, and manage daily operations to meet guest expectations and company goals.