Shift Leader: Guest Experience & Team Coach

Baskin-Robbins; Malvern (AR); On-site; USD 17,000 - 21,000; Full time

Job summary

Baskin-Robbins in the United States is seeking a Shift Leader to coach Crew Members, ensure Dunkin' Donuts operational standards, and deliver a great guest experience during every shift. Strong communication, a positive attitude, and the ability to lead by example are essential.

You will deploy team members, support training, communicate goals, and hold the team accountable for performance while keeping guests as the highest priority.

Responsibilities

• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests’ needs and service standards throughout shift.
• Support training of Crew Members as directed by Restaurant Manager or Assistant Manager.
• Communicate goals and hold team members accountable for performance during shift.
• Hold guests as highest priority and role model exceptional guest service.
• Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems.
• Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.

Job description

Baskin-Robbins in the United States is seeking a Shift Leader to coach Crew Members, ensure Dunkin' Donuts operational standards, and deliver a great guest experience during every shift. Strong communication, a positive attitude, and the ability to lead by example are essential.

You will deploy team members, support training, communicate goals, and hold the team accountable for performance while keeping guests as the highest priority.