Assistant Manager: Front Desk & Club Ops

Planet Fitness; Windham (CT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401K plan

Health benefits (Medical, Dental, Vis,

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness is seeking an Assistant Manager to oversee front desk operations and support the General Manager in Windham, CT. The role emphasizes customer service, staff supervision, and efficient day-to-day club activities.

Ideal candidates will multi-task in a fast-paced environment, manage schedules, and ensure cleanliness and safety. This full-time position offers benefits including a 401K plan and free Black Card membership.

Qualifications

• High School Diploma or Equivalent required (Associates degree preferred).
• 6 months (1 year preferred) supervisor/manager experience in high-volume restaurant or retail environment.
• Familiarity with Microsoft Office applications (Word, Excel).
• Bi-lingual preferred.

Responsibilities

• Understand and drive club metrics in alignment with business performance.
• Develop knowledge of club services, programs, products, and competitors.
• Participate in interviewing and recruitment; conduct initial phone interviews for front desk and fitness instructors.
• Monitor inventory and sales numbers with GM to identify opportunities and adjust execution to improve performance.
• Uphold company standards; lead by example to deliver the organization's mission, vision, and values; maintain a clean, friendly, and well-maintained club.
• Ensure front desk and overnight staff maintain punctuality, dress code, friendliness, and cleanliness.
• Develop and maintain cleaning duties for front desk staff and oversee overnight employees.
• Coordinate disciplinary actions and terminations with GM, Regional Manager, and HR.
• Cover shifts for call-outs or vacancies; assist with shift coverage when needed.
• Oversee club audits to keep areas clean, neat, organized, and in like-new condition.
• Mentor Front End employees to promote career growth through training and performance reviews.
• Perform other duties as assigned by the Club Manager.

Skills

Multitasking

Customer service

Communication

Decision making

Team supervision

Education

High School Diploma or Equivalent

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Planet Fitness is seeking an Assistant Manager to oversee front desk operations and support the General Manager in Windham, CT. The role emphasizes customer service, staff supervision, and efficient day-to-day club activities.

Ideal candidates will multi-task in a fast-paced environment, manage schedules, and ensure cleanliness and safety. This full-time position offers benefits including a 401K plan and free Black Card membership.