Assistant Manager, Experience — Elevate Client & Team

Chanel, Inc.; Glenmont (NY); Presencial; USD 105.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellbeing days

Family benefits

Paid time off

401K

Healthcare options

Life Insurance

Descripción de la vacante

CHANEL, Inc. is seeking an Assistant Manager, Experience to lead a team of sales professionals and deliver personalized client experiences on the floor. You will coach, mentor, and drive performance in collaboration with the Boutique Leadership Team, ensuring exceptional client service and store standards.

The role focuses on fostering inclusion, continuous learning, and a culture of care, with emphasis on empathy, teamwork, and brand values during daily interactions and seasonal events.

Formación

• Minimum 3 years of related experience.
• Bachelor’s degree (preferred).

Responsabilidades

• Coach and manage a diverse team of salespeople, empowering them to deliver elevated client service.
• Own and drive performance of Sales Assistants, driving boutique efficiency and client experience.
• Analyze Boutique and Team KPI data, propose action plans, and align with Chanel’s vision.
• Collaborate with Training and Learning Manager to build customized learning support for Fashion Advisors.

Conocimientos

Team leadership

Client experience

Communication skills

Empathy

Diversity

Coaching

Educación

Bachelor’s degree preferred

Descripción del empleo

CHANEL, Inc. is seeking an Assistant Manager, Experience to lead a team of sales professionals and deliver personalized client experiences on the floor. You will coach, mentor, and drive performance in collaboration with the Boutique Leadership Team, ensuring exceptional client service and store standards.

The role focuses on fostering inclusion, continuous learning, and a culture of care, with emphasis on empathy, teamwork, and brand values during daily interactions and seasonal events.