Manager Client Development

brobstongroup.com - Jobboard; Boston (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

brobstongroup.com - Jobboard seeks a Manager of Client Development in Boston, MA, responsible for delivering exceptional client experiences and driving boutique performance. The role includes coaching an in-store team and leading community initiatives to grow the client base.

Successful candidates will have a minimum of 5 years of relevant experience, excellent communication skills, and a passion for the brand. The position requires hands-on leadership with a flexible schedule including late nights, weekends, and some holidays.

Qualifications

• Minimum 5 years of related experience.
• Excellent communication and people leadership skills.
• Passion for the brand and commitment to delivering exceptional client experiences.

Responsibilities

• Coaching and inspiring team to deliver elevated client experiences.
• Fostering a positive working environment and culture of feedback.
• Leading the team using KPIs to drive performance.

Skills

Excellent communication skills

People leadership skills

Operational standards management

Customer service excellence

Foreign language skills

Education

Bachelor's degree

Job description

Summary

The Manager, Client Development is a brand ambassador and business leader responsible for delivering extraordinary client experiences and driving boutique performance. This role coaches and manages an in-store team, equips the Boutique Director with business insights, and leads community and partnership initiatives to grow the client base. The position requires hands‑on floor leadership and a focus on continuous improvement against key performance indicators.

Responsibilities

• Spend time on the selling floor coaching and inspiring the team to deliver elevated client experiences.
• Foster a positive working environment and a culture of feedback, diversity, and teamwork.
• Provide initial and ongoing training on product knowledge, service delivery, and CHANEL savoir faire.
• Lead the team using KPIs to drive performance and implement improvements.
• Represent the boutique in the market through community involvement, partnerships, and events to develop the client base.
• Ensure boutique image and operational standards are upheld to deliver business results.

Requirements

• Minimum 5 years of related experience.
• Bachelor's degree preferred.
• Excellent communication and people leadership skills.
• Passion for the brand and commitment to delivering exceptional client experiences; foreign language skills preferred.
• Ability to lift 15 lb and work a flexible schedule including late nights, weekends, and some holidays.