Assistant Manager

Dunkin | U Donuts; Rincon (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Dunkin | U Donuts in Rincon, GA is seeking an Assistant Manager to support the Restaurant Manager in building a strong team and delivering great guest experiences while driving top-line sales.

You will coach and develop Crew Members and Shift Leaders, help recruit and train, ensure brand standards, safety, and cleanliness, and contribute to profitable operations with effective labor and cost control. Up to pay includes tips.

Qualifications

• Experience coaching and developing team members.
• Strong communication and feedback skills.
• Ability to recruit, select, and train crew and shift leaders.
• Experience with cross-training and delegation of tasks.
• Commitment to brand standards and guest service.

Responsibilities

• Foster a respectful team environment and provide coaching.
• Assist in recruitment, selection, and training of crew and shift leaders.
• Develop team through cross-training, deployment, and delegation.
• Hold team accountable for performance and address concerns promptly.
• Promote guest satisfaction and uphold brand standards.
• Ensure cleanliness and safety by following SOPs; complete ServSafe certification.

Skills

Coaching

Team leadership

Feedback

Recruiting

Training

Cross-training

Job description

Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.

Responsibilities Include:

Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager. Support development of team members through effective cross training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe® certification.

Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies.

**Up to pay includes tips.