Assistant Manager

Dunkin' - Franchisee Of Dunkin Donuts; Hilton Head Island (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Dunkin' - Franchisee Of Dunkin Donuts is seeking an Assistant Manager to support the Restaurant Manager in building a strong team and delivering great guest experiences at Hilton Head Island. You will help recruit, train, and develop Crew Members and Shift Leaders while upholding brand standards and profitability.

You will promote a culture of exceptional service, ensure operations run smoothly, and lead initiatives to keep labor and food costs in check, while maintaining safety and cleanliness

Qualifications

• Experience supervising and developing a restaurant team.
• Ability to recruit, train and coach crew and shift leaders.
• Commitment to guest service, brand standards and safety.
• Proven leadership and coaching skills.

Responsibilities

• Promote a team environment by fostering respect, coaching and feedback.
• Assist in recruitment, selection, and training of Crew Members and Shift Leaders.
• Develop team through cross training, deployment and delegation of responsibilities.
• Hold team members accountable for behavior and performance, addressing concerns promptly.
• Support guest satisfaction by delivering exceptional service and maintaining brand standards.
• Drive profitability by controlling labor costs, food costs, and cash handling.
• Ensure safety and cleanliness, and complete required ServSafe training.

Job description

Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.

Responsibilities Include:

Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager. Support development of team members through effective cross training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe® certification.

Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies.

**Up to pay includes tips.