Assistant Manager

Dunkin | U Donuts; Hilton Head Island (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

Dunkin on Hilton Head Island is seeking an Assistant Manager to support the Restaurant Manager in building a motivated team and delivering great guest experiences while driving profitable top line sales. You will coach and develop crew, assist in recruitment and training, uphold Brand standards, ensure ServSafe certification, and oversee daily operations to maintain quality, service, and cleanliness.

Up to pay includes tips and opportunities to contribute to marketing initiatives and cost

Qualifications

• Experience leading teams in food service preferred.
• Ability to coach and provide feedback to improve performance.
• Experience in recruitment, selection and training of crew.
• Strong focus on guest experience and brand standards.

Responsibilities

• Foster a respectful team environment and coach Crew Members and Shift Leaders.
• Assist in recruitment, selection and training as directed by Restaurant Manager.
• Develop team through cross-training, deployment, and delegation of tasks.
• Uphold brand standards, ensure cleanliness and food safety compliance (ServSafe).
• Support profitability by monitoring labor and costs and executing marketing initiatives.

Skills

Team leadership

Coaching and feedback

Recruitment and training

Guest service

Brand standards

Job description

Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.

Responsibilities Include:

Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager. Support development of team members through effective cross training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe® certification.

Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies.

**Up to pay includes tips.