Assistant Manager

Ontario Trillium Foundation; Jesup (GA); On-site; USD 38,000 - 54,000; Full time

Job summary

Ontario Trillium Foundation is seeking an Assistant Manager to support Restaurant Managers in developing a skilled team delivering great guest experiences and profitable top-line sales. You will help recruit, train, and coach Crew Members and Shift Leaders, while promoting cross-training and delegation to build a strong team.

Responsibilities include ensuring brand standards, maintaining cleanliness, and delivering exceptional service with ServSafe certification.

Qualifications

• ServSafe certification required.

Responsibilities

• Promote a team environment by coaching and feedback, recognizing achievements, and resolving employee concerns.
• Assist in recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager.
• Support development of team members through effective cross-training, deployment, and delegation of responsibilities.
• Hold guests as highest priority and model exceptional guest service; ensure brand standards and systems are executed.

Skills

Team leadership

Coaching

Employee development

Training

Recruitment support

Cross-training

Job description

Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.

Responsibilities Include:

Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager. Support development of team members through effective cross training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe® certification.

Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies."

**Up to pay includes tips.