Assistant Manager

Dunkin | U Donuts; Pooler (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Dunkin | U Donuts in Pooler, GA is seeking an Assistant Manager to support Restaurant Managers in building a strong team and delivering great guest experiences. You will coach crew, help recruit and train staff, and ensure smooth operations in a fast-paced environment.

You will drive guest satisfaction and profitability by upholding brand standards, controlling costs, and maintaining cleanliness. This role emphasizes teamwork, accountability, and proactive problem-solving.

Qualifications

• Experience leading teams in a fast-paced hospitality or quick-service environment.
• Strong communication and coaching abilities.
• Commitment to guest satisfaction and brand standards.

Responsibilities

• Promote a team environment with coaching and feedback.
• Assist in recruitment, training, and cross-training of staff.
• Support operations to ensure guest satisfaction and brand standards.
• Drive profitability through cost control and effective execution.

Skills

Team leadership

Guest service

Coaching

Communication

Job description

Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.

Responsibilities Include:

Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager. Support development of team members through effective cross training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe® certification.

Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies.

**Up to pay includes tips.