Assistant Manager

Dunkin | U Donuts; Vidalia (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Assistant Managers at Dunkin | U Donuts support Restaurant Managers in developing a team of dedicated people who deliver great guest experiences and profitable top line sales.

Responsibilities include fostering a respectful team environment, coaching and feedback, recruiting and training Crew Members and Shift Leaders, cross training, and accountability. They also ensure brand standards, guest satisfaction, ServSafe training, and cost control for labor, food, and cash.

Qualifications

• ServSafe certification is included in required training.

Responsibilities

• Team environment: foster respect, coach and provide feedback, recruit and train Crew Members and Shift Leaders, and ensure cross training and delegation.
• Operations: support guest satisfaction, uphold brand standards, promote urgency to satisfy guests, and ensure cleanliness and safety.
• Profitability: help control labor and food costs, monitor performance, and implement action plans to hit goals.

Job description

Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.

Responsibilities Include:

Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager. Support development of team members through effective cross training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe® certification.

Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies.

**Up to pay includes tips.