Assistant Manager

Dunkin | U Donuts; South Carolina; On-site; USD 28,000 - 38,000; Full time

Job summary

Dunkin is seeking an Assistant Manager in South Carolina to support the Restaurant Manager in developing a strong team and delivering great guest experiences. You will coach crew, assist in recruiting and training, and help drive top-line sales while upholding brand standards and cleanliness.

Expected responsibilities include promoting a respectful team environment, managing training, and monitoring performance to ensure quality service and profitability.

Qualifications

• Experience in recruiting, selecting and training crew members and shift leaders.
• Ability to coach and provide feedback, resolve employee concerns.
• Promote team environment and effective cross-training.
• Commitment to brand standards, guest service and cleanliness.
• ServSafe certification completed.

Responsibilities

• Support Restaurant Manager in building a high-performing team and coaching.
• Ensure guest satisfaction by delivering great service and maintaining brand standards.
• Monitor performance, training needs and accountability across the team.
• Assist in controlling labor and food costs through efficient processes.
• Lead and delegate tasks to meet goals and maintain a safe, clean operation.

Skills

Team leadership

Customer service

Communication

Coaching & development

Tools

ServSafe certification

Job description

Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.

Responsibilities Include:

Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager. Support development of team members through effective cross training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe® certification.

Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies.

**Up to pay includes tips.