Assistant Manager

Dunkin | U Donuts; Bluffton (SC); On-site; USD 40,000 - 50,000; Full time

Job summary

Dunkin | U Donuts in Bluffton, SC is seeking an Assistant Manager to support the Restaurant Manager in developing a capable team of Crew Members and Shift Leaders, delivering great guest experiences and profitable top-line sales. The role emphasizes fostering a respectful team environment, coaching and training, cross-training, and ensuring brand standards with ServSafe certification.

You will drive sales, manage labor and food costs, and implement plans to hit goals, with tips included in

Responsibilities

• Team environment: promote a team environment by fostering respect, providing coaching, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in recruitment, selection and training of Crew Members and Shift Leaders as directed by the Restaurant Manager; support cross training and delegation.
• Hold team members accountable for behavior and performance, addressing concerns promptly.
• Operations excellence for guest satisfaction: hold guests as highest priority and model exceptional guest service.
• Promote an environment with urgency to satisfy guests; ensure Brand standards and systems are executed; monitor performance to meet quality, service and cleanliness standards.
• Complete required training including ServSafe certification.
• Profitability: drive sales through execution of restaurant standards and marketing initiatives; control labor costs, food costs, and cash; ensure safety and security of team and guests.
• Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals; comply with all policies.
• Up to pay includes tips.

Job description

Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.

Responsibilities Include:

Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager. Support development of team members through effective cross training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe® certification.

Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies.

**Up to pay includes tips.