Assistant Manager

Dunkin | U Donuts; Hinesville (GA); On-site; USD 16,531,000 - 24,797,000; Full time

Benefits offered by this job

Tips included

Job summary

Dunkin | U Donuts in Georgia is seeking an Assistant Manager to support Restaurant Managers in building a team that delivers great guest experiences and profitable topline sales. You will coach Crew Members and Shift Leaders, assist in hiring and training, promote brand standards, and help control costs while ensuring cleanliness and ServSafe certification.

This role requires strong leadership, communication, and a sense of urgency to serve guests quickly, while maintaining high standards of

Qualifications

• Experience in leading fast-paced teams in a restaurant or retail setting.
• ServSafe certification or willingness to obtain certification.
• Strong coaching and communication skills.

Responsibilities

• Support Restaurant Manager in developing a high-performing team.
• Assist in recruiting, selecting, and training Crew Members and Shift Leaders.
• Promote brand standards, guest satisfaction, and safe, clean operations.
• Monitor performance, provide feedback, and resolve employee concerns promptly.
• Drive sales and control labor and food costs through effective execution.

Skills

Team leadership

Coaching

Guest service

Training

Job description

Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.

Responsibilities Include:

Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager. Support development of team members through effective cross training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe® certification.

Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies.

**Up to pay includes tips.