Assistant Manager

Dunkin | U Donuts; Jesup (GA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Tips included

Job summary

Dunkin in Jesup, GA is seeking an Assistant Manager to support the Restaurant Manager in developing a capable team and delivering great guest experiences while driving profitable top-line sales. You will help recruit, train, and coach Crew Members and Shift Leaders, uphold brand standards, and ensure daily operations run smoothly.

The role emphasizes guest satisfaction, training, safety, and cost controls, with tips included in pay.

Qualifications

• Prior experience in quick-service leadership preferred.
• Ability to recruit, train, and develop Crew Members and Shift Leaders.
• ServSafe certification is required.

Responsibilities

• Support Restaurant Manager in daily operations and guest satisfaction.
• Lead team development with coaching, feedback, and delegation.
• Monitor brand standards, cleanliness, and safety; ensure training completion.

Skills

Team leadership

Coaching & feedback

Recruiting & training

Guest service

Tools

ServSafe certification

Job description

Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.

Responsibilities Include:

Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager. Support development of team members through effective cross training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe® certification.

Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies.

**Up to pay includes tips.