Assistant Manager

Tharp Consulting; Norfolk (VA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Weekly pay

Career advancement opportunities

Tuition assistance

Health benefits

Paid time off

Uniforms

Tool provision

Service discounts

Job summary

Tharp Consulting is seeking an Assistant Service Center Manager in Norfolk, VA to support daily operations and team leadership within the service center. You will supervise staff, train employees, and ensure top-notch customer service while handling vehicle maintenance tasks as needed.

The role requires at least 1 year of supervisory experience in retail or service, strong customer service skills, and the ability to use performance data to drive improvements.

Qualifications

• Minimum 1 year of supervisory experience in retail or service.
• Strong customer service skills and ability to work in a fast-paced environment.
• Proficiency with using performance data to identify improvements.
• Ability to be flexible with scheduling and responsibilities.

Responsibilities

• Lead daily service center operations under the Service Center Manager.
• Supervise and train employees to deliver high-quality customer service.
• Perform oil changes and vehicle maintenance as needed.
• Educate guests on available services and upsell where appropriate.
• Manage staff schedules and assist with inventory control.
• Maintain a safe, organized work environment and adherence to safety protocols.
• Assist with store audits and uphold safety standards.

Skills

Supervisory experience

Customer service

Performance data

Schedule flexibility

Education

High school diploma or equivalent

Job description

Role Overview:

As an Assistant Service Center Manager, you will support the Service Center Manager in leading daily operations, supervising and training employees, and ensuring excellent customer service. Your responsibilities include performing oil changes and vehicle maintenance, educating guests on services, managing staff schedules, assisting with inventory, and maintaining a safe, organized work environment. You will also help with store audits and safety protocols, while fostering team development to deliver a high-performance service experience.

Qualifications & Skills:

Candidates should have at least 1 year of supervisory experience in a retail or service setting, strong customer service skills, and the ability to work efficiently in a fast-paced environment. Proficiency in using performance data to identify improvements, schedule flexibility, and high school diploma or equivalent are required. Physical requirements include standing for long periods, climbing stairs, and lifting up to 50 pounds.

Benefits & Development:

Offers weekly pay, career advancement opportunities to become a Service Center Manager, tuition assistance, health benefits, paid time off, and employee perks such as uniforms, tool provision, and service discounts. Candidates should bring a positive attitude, attention to detail, and passion for learning to thrive in this role.