Assistant Manager

Fulenwider Group; Cleveland (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Fulenwider Group is seeking an Assistant Manager at a KFC location in Cleveland, TN. You will oversee daily operations, ensure restaurant standards, and drive customer satisfaction while managing staff and maintaining financial controls.

Ideal candidates have strong leadership and communication skills, experience in supervision, and the ability to pass background checks and drug tests. This is a full-time, on-site role requiring reliable transportation.

Qualifications

• Strong leadership and communication skills.
• Track record of people development.
• Comfortable in a fast-paced environment.
• Willingness to pass background check and drug test.

Responsibilities

• Shift management – supervise shift managers and team, assist in scheduling.
• Customer service – ensure positive dining experience and handle escalations.
• Employee management – train and develop staff, address performance.
• Food safety – maintain safe environment for staff and guests.
• Inventory management – monitor stock and policy execution.
• Financial accountability – help optimize profit and control costs.

Skills

Leadership

Communication

People development

Customer service

Education

High School Diploma or GED

Tools

Basic computer literacy

Job description

Job Details

Job Location: KFC 2325 McGrady Dr. SE, Cleveland, TN 37312 | E320071 - Cleveland, TN 37312

Assistant Manager Job Description

As the Assistant Manager, you will be responsible for the day-to-day operations and meet all restaurant standards to include customer satisfaction, cash control/security procedures, inventory management, labor management, financial reporting, and growth of sales. The Assistant Manager builds a strong team that consistently provides customers with great food and a friendly experience.

The Assistant Manager must have strong leadership and communication skills, a track record of people development, and a positive attitude.

Essential Functions:

• Shift management - ensure that shift managers and team members complete their tasks. Also involved in scheduling shifts and deployment of team.
• Customer service - ensure that customers have a positive dining experience and provide customer support in escalated situations.
• Employee management - supervises employees, develops employees and trains new hires. Ensure that employees consistently provide excellent service. Address performance issues.
• Food safety - Ensure that the restaurant is a safe place for employees and customers to work and visit. Create a strong food safety environment.
• Inventory management - Manage inventory and monitor the effective execution of company policies.
• Financial accountability - Optimize profit and control costs.

QualificationsJob Requirements:

• High School Diploma or GED,
• 2-4 years supervisory experience in either a fast food, quick service restaurant, food service or retail environment, including Profit and Loss responsibility.
• Basic personal computer literacy
• Must pass background check criteria and drug test.
• Must have reliable transportation.
• Able to tolerate standing, walking, lifting up to 50 lbs.